TPWD - Customer Service Representative I - job 1 of 2

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

VETERAN’S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as Annual Leave, Sick Leave, Paid Holiday time, Group Insurance, Retirement, and Training and Staff Development Opportunities. Other benefits include longevity pay, merit salary increases, deferred compensation, flexible benefits plans, a 401K retirement plan, direct deposit for paychecks, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. Click HERE to view our Benefits page.

FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.

TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

HIRING CONTACT: Misty Singer, (979) 885-3613

PHYSICAL WORK ADDRESS: Stephen F. Austin State Park, Park Road 38, San Felipe, TX 77473

GENERAL DESCRIPTION

Under the direction of the Office Manager, this position is responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Stephen F Austin State Park. Provides quality customer service, answers telephone and provides information and assistance to general public. Prepares daily, weekly, monthly and annual reports, and any additional reports required by the Complex office, Regional Office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-Store, pricing, displaying and assists customer with sales. May prepare correspondence with regards to personnel, purchasing, internal memos and external correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

If driving is required, applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS:

Experience:

Bilingual in English and Spanish.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in handling a high-volume front desk;

Skill in providing direction and guidance to other staff;

Skill in making independent, sound and timely decisions;

Ability to accurately handle cash and account for revenue collected;

Ability to maintain strict confidentiality;

Ability to work under stressful conditions;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to serve as team leader for Seasonal and Volunteer staff;

Ability to work with diverse constituencies and populations;

Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use;

Required to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing schedule;

Required to perform manual labor, including lifting supplies and materials up to 20 lbs.;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER