Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London.
At Traackr, we’re lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including:
- Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
- Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
- Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
- Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.
- Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.
Our team also loves having fun together, with many employee-led initiatives like the Traackr Summer Olympics annual workout challenge!
The Position
As a Customer Success Manager, you will oversee the successful implementation of Traackr within our global customers based in the US/Europe, particularly L’Oréal.
You will partner with our mid-market clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals. We aim to deliver a best-in-class experience for every client at every touch point. You will make our customers real fans of our technology.
We are a remote-first company, but this position is based in Paris. We welcome and encourage this role to join our lovely Paris colleagues, who go into the office regularly.
Benefits
• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities
*Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.
This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.
Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone-specific pay range with your recruiter at Traackr for more details.
Posting Statement
Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Unsolicited resumes
Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third-party agency or company without a signed agreement with Traackr.
Privacy
Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy.
All questions, comments, and requests regarding data processing at Traackr should be addressed to HR@traackr.com.
Traackr is the end-to-end platform that empowers global brands to run best-in-class influencer marketing programs, providing a single system of record to consolidate influencer discovery, evaluation and management, and enable standardized measurem...
3 jobsSubscribe to Rise newsletter