Senior Customer Success Manager

Customer at TRACTIAN

The Sales team is the driving factor behind revenue at Tractian. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. Tractian's Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), which highlights the stickiness of our products. We make sure that top performers are recognized and over-beating quota.

What you'll do

As a Customer Success Manager for Enterprise Accounts, you will manage and foster relationships with our key enterprise clients to ensure their success with our solutions. This role involves understanding the unique requirements of large-scale enterprises, overseeing the implementation of projects, providing strategic guidance, and ensuring the expansion and retention of our core customers.

• Oversee the successful implementation and adoption of our solutions within enterprise accounts.
• Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
• Analyze and report on account health, expansion opportunities, and risk factors.
• Develop and maintain close relationships with key stakeholders and decision-makers.
• Deliver insights and recommendations to improve product usage and satisfaction.
• Collaborate with the technical team to address client-specific requirements.
• Ensure contract renewal and manage commercial negotiations.

• Bachelor’s degree in Business, Engineering, or a related field.
• Extensive experience in customer success or account management, preferably with enterprise accounts.
• Proven ability to manage large-scale projects and implementations.
• Strong analytical skills and proficiency in reporting and account analysis.
• Excellent communication and relationship-building skills.
• Deep understanding of customer success metrics and strategies.
• Proficiency in HubSpot CRM or similar tools.

• Prior experience in B2B Enterprise Sales roles.
• Advanced degree in a relevant field.
• Fluent in English.