Traffic Management Center Dispatcher/Operator - Lee's Summit, MO

Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.

Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc

The Role:

The TMC Dispatcher/Operator will work at Kansas City Scout, the nation’s only bi-state Traffic Management Center (TMC). In this role, you will provides traffic management support for the Kansas City metro area via the use of an advanced traffic management system (ATMS) software. This system integrates field devices that include traffic detection software, closed circuit television (CCTV) and static message boards referred to as dynamic message signs (DMS). Basic duties include monitoring traffic flow, work zones, and traffic congestion. For emergency incidents, the position requires dispatching MoDOT Emergency Response units and/or coordinating first responders to the incident location along with KDOT’s Motorist Assist units if the incident is located on the Kansas side of the metropolitan area. The position requires a response with appropriate actions for warning drivers, coordinating first responders, and taking steps necessary to assist in restoring traffic flow to normal conditions.

The pay rate for this position is $18.00 per hour along with eligibility to participate in Kapsch' s comprehensive benefit package. The work location is based in Lee’s Summit, Missouri.

Responsibilities:

• Create and post messages for the region’s Dynamic Message Signs (DMS)
• View traffic conditions on the Closed Circuit Television (CCTV)
• Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.
• Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public and media outlets

What we are looking for:

• High School diploma
• Strong listening, written, and verbal communication skills
• Detail oriented with the ability to multi-task
• Proficient with computers and MS Office applications to include Word, Excel, and Access
• Ability to quickly enter and manage a real-time data entry, and rapidly assess a situation and act decisively
• Facilitate incident management which includes: detection, verification, response, clearance
• Dispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle units
• Monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic related messages
• Troubleshoot and resolve system related problems with the assistance of Information Systems Technologists
• Coordination with other operations staff with regards to various agencies and general control room coordination especially at shift change
• Assist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.
• Ability to work in a team environment

Our top candidates will have:

• Experience working with a multi-monitor-computer workstation
• Typing and/or data entry experience
• Customer service or call center experience
• Previous dispatch experience in a high volume environment using a CAD system

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to ktc.us.jobs@kapsch.net to advise of the nature of your request along with your contact information.