Traffic Management Telecom Capacity

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

• Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
• Provide carrier traffic forecasts with regular cadence
• Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
• Process and load updated rate decks for optimal routing
• Monitors and reports on carrier traffic capacity and performance metrics
• Initiates carrier capacity augments both internally and externally such as trunk group cac and cps configurations
• Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
• Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
• Works with business partners to understand problem impact, as well as, support project and work requests
• Works with internal groups such as operations, capacity, provisioning to align projects, work-flow processes and metrics report validation

• 5+ years of telecom experience with VoIP/SIP voice applications
• Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
• Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
• Experience with International Routing including ITFS and iDID's
• Ability understand capacity requirements as it relates to SIP Trunks to customers and carriers
• Troubleshoot and resolve persistent problems and escalated issues
• Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
• Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH)
• Familiarity with Wireshark, Empirix or other network protocol analyzers
• Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
• Excellent documentation, verbal and written communication skills are required

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.