Training Analyst

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Analyst position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

How will you make an impact in this role?

The Training Analyst is responsible for leveraging data, performance insights, and internal customer feedback to identify training needs across the sales and client management lifecycles. The Analyst will support and evolve the training strategy to meet internal customer training needs and help reinforce trainings. The Training Analyst will be a high performer who will deliver on an effective training plan and the professional development of Colleagues across all segments of Global and Large.

Responsibilities:

• Support measurements of the learning journey for Global and U.S. Large Enterprises, Sales and Account Development Colleagues to drive outstanding performance of both front-line teams (new hires and tenured) and leaders, including innovation of curriculums, training delivery, and reinforcement
• Strategize and align with director and manager on Continuing Education needs and topics
• Help team with processes that will scale to meet the demands of a growing Sales and Account Development organization
• Partner with our Learning & Development Centers of Excellence to source, develop, and customize content based on role and/or the segment’s training needs
• Analyze how to evolve training materials, topics, and delivery methods
• Measure effectiveness of the learning experience by using business performance metrics to evolve the training plan over time

Minimum Qualifications:

• 1-2 years’ experience in adult learning and training development and delivery, including effectively leading and facilitating training programs
• Strong written and oral communication skills
• Ability to manage complex projects
• Experience with developing successful programs to accelerate the performance
• Ability to identify learning and performance improvement needs
• Experience using and implementing new digital capabilities
• Excellent business acumen and results orientation
• Outstanding relationship building skills with proven track record to effectively collaborate, partner, and consult with leaders
• Strong executive presence and ability to influence at all levels
• Innovator - not afraid to challenge the status quo
• Demonstrated ability to meet deadlines, excel in a complex, fast paced, multi-team environment with rapidly evolving business demands
• Enthusiastic, fun, flexible and demonstrates a willingness to learn!
• Bachelor's degree or equivalent experience
• Expectation is to be in office 2-3 times per week

Preferred Qualifications:

• Experience in a highly regulated industry

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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