Job details

Training & Development Manager

WHO WE ARE

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.

We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.

The Training & Development Manager will report to the Director of Quality, Training & Enablement and will be responsible for the design, implementation and scaling of employee training programs that drive the performance of the Clinical Operations Department and promote employee satisfaction. The ideal candidate thrives in fast-paced and ambiguous environments, enjoys problem-solving, is metrics-driven and uses analytical reasoning to drive business decisions. This role combines a passion for learning & development with strong experience in business operations and systems management to help free 2 billion people from pain.

What You'll Own:

Member Outcomes: Execute an employee training program that keeps the experience of Sword’s members at the forefront to ensure member satisfaction and pain reduction
Program Design & Delivery: Prioritize and execute training programs that drive and optimize the performance of the Clinical Operations Department. Design and standardize processes and frameworks that will both scale and ensure consistent quality of employee training
Systems Management: Manage enablement processes, tools and operations to deliver training programs and ensure department efficiency, including an LMS
People Management: Manage team members to create and deliver employee training; work with the Director to grow the team alongside the growth of the Clinical Operations department; create and foster an inclusive and collaborative environment across the department
Collaboration: Work cross-functionally and collaboratively to proactively identify training needs for the Clinical Operations dept

About You:

Minimum experience requirements: 4-5 years of experience in an L&D or business operations role. Prior experience scaling training programs at high-growth companies preferred.
Analytical: You use quantitative and qualitative analysis to drive decision-making
Project Management: Experience driving high-impact and cross-functional projects
Problem-Solver; Solution-Oriented: Can develop and scale training processes to support a world-class team of clinicians to free 2 billion people from pain
Passion for L&D: You love to learn and to coach! You merge your passion for learning with designing effective training programs that drive the efficacy and development of employees
Effective Communication: You present with effective communication skills to communicate to stakeholders at all levels of the organization
Change Management: You can navigate ambiguous situations to deliver results and manage employees through times of change
Prioritization: You can balance competing demands, including maintaining processes while developing and ideating new ones

Sword Benefits:

Comprehensive health, dental and vision insurance

Equity Shares

401(k)

Unlimited Vacation

Paid Holidays

Flexible working hours

Work from home

Parental leave

Free Digital Therapist for your family

Sword is proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At Sword, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company. The more inclusive and diverse we are, the bigger our impact will be.

Sword Health Glassdoor Company Review

4.2

Sword Health DE&I Review

4.4

CEO of Sword Health

Virgilio Bento

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By Sword Health

Sword Health is a healthcare company that aims to free 2 billion people from pain by creating the first and only end-to-end global platform to prevent, manage, and treat pain while saving clients millions in healthcare costs.

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