Training and Enablement Specialist (Overnight Shift)

About SimpliSafe

We're a high-tech home security company that's passionate about protecting the life you've built. So, we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don't just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You'll Do:

The perfect candidate will be a self-starter with a proven track record of working cross-functionally to create and facilitate training programs in a home security environment. In this role you'll partner with larger Monitoring site leadership and the enablement team (Content, QA, Instructional Design) to make sure our team of dispatchers are ready to both handle real life alarm events and guide our customers, acting as true SimpliSafe experts and brand ambassadors.

From building and facilitating new hire training, to teaching product knowledge, to improving soft skills and developing a data driven upskill cadence, you'll be the face of preparing our monitoring staff for their jobs in their first 30 days and beyond!

Prior experience in alarm monitoring / dispatching or a similar business model is preferred.

This role will require you to work 100% on site at our 4840 Cox Road, Glen Allen, VA location.

What You'll Bring:

• 3-5 years of relevant experience including including training, directly handling and/or managing teams of dispatchers handling alarm events
• Proven ability to build, nurture and iterate training programs from the ground up (tie metrics to behaviors, ROI…)
• Understanding of adult learning and coaching best practices and how to apply and teach them to dispatchers and supervisors alike
• Experience in in a virtual training environment inclusive of tools (Adobe Connect, Class.com, Zoom) and strategies
• Proven ability to conduct skill-building refreshers, providing feedback to leadership on strengths, opportunities and behavioral trends
• Skilled in workshop creation and delivery, with a focus on role-play and practice scenarios
• Willingness to embrace ambiguity and the opportunity to build
• Excellent communication and presentation skills
• Experience and proficiency with leading Monitoring software & Enablement (LMS, CMS ) tools, with the ability to create efficiencies and track participation and documented knowledge
• Understanding of the Enablement function and how it fits into and drives a customer centric company's mission
• Excellent problem-solving and analytical skills
• Understanding of working in a SAAS and/or subscription based revenue model
• Passion for our mission of Every Home Secure
• Ability to work collaboratively at all levels of an organization
• Strong multitasking and organizational skills
• Professional, confident, and enthusiastic demeanor

Requirements for the Position

• Ability to be 100% onsite
• Ability to pass multiple state licensing background checks and monitoring related exams

What Values You'll Share:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - "no job too small" attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.