Training Manager

Role and Responsibilities

Essential Duties and Responsibilities

A training manager leads and inspires their team, works to delight the customers, and leads the day-to-day business operations.

• Foster the CAE culture by attracting, developing, and engaging instructors to provide exceptional customer service standards.
• In accordance with Civil Global Training policy and CAE global standards, develop and manage instructor performance by conducting simulator and classroom assessments to continuously improve training delivery and the customer experience.
• Establish strong communication with direct reports with frequent one-on-one discussions and reinforce collaboration with supporting teams.
• In accordance with the Civil Global Training policy, ensure that instructors receive appropriate training for their respective platforms, CAE systems, customer experience and regulatory training on an ongoing basis.

• Foster a customer-focused culture in alignment with business goals and objectives.
• Communicate and utilize data from the customer satisfaction survey to provide clear and valuable insights into customer satisfaction, experience, and expectations to improve service delivery.

• Respond to and resolve customer inquiries, requests, and concerns in a positive manner; coordinate back with supporting functions to ensure a positive customer experience. Readily readjust priorities to respond to pressing and changing client needs. Recognize potentially adverse client reactions and develop better alternatives. Ability to maintain strong customer orientation under adverse circumstances.
• Manage and continually strive to increase the effectiveness and efficiency of operations to meet or exceed capacity by planning and scheduling resources to include instructors, classrooms, and simulators.
• Ensure operations compliance with regulatory laws, standards requirements, and company policies and practices.
• Oversee the development, implementation, modification, presentation, and ongoing sustainment of courseware, training documentation, and training devices associated with the program to align with effective training delivery and regulatory requirements.
• Maintain instructor qualifications in accordance with CAE’s business needs, processes and procedures, and applicable regulatory requirements.
• Develop & maintain strong positive business relationships with key internal clients to clearly understand their business processes and the development/articulation of short/long-term business objectives.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.