Job details

Transcriptionist/Captioner

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Perform real-time captioning services and post-production transcription services for Deaf and hard-of-hearing students. This is a full-time position, 40 hours/week, with some evening and/or weekend availability needed for live lectures, which can occur between the hours of 9:00 a.m. – 9:00 p.m. Monday-Saturday.

Essential Duties and Responsibilities:

Perform live captioning services through Zoom for students for online Deaf and hard-of-hearing students.
Perform live captioning services in the classroom for students for online Deaf and hard-of-hearing students.
Create, proof-read and edit transcripts from Zoom lectures for distribution to Deaf and hard-of-hearing students.
Proof-read and edit archived transcripts from Zoom lectures for dispersal to students with hearing impairments.
Assist with editing of pre-recorded YouTube tutorials as time allows and as requested by Faculty.
Maintain the integrity of the policies and procedures and ensure compliance with disability law (ADA and section 504).
Document all interactions in regard to students.
Maintain records and data integrity in an organized fashion, so that all parties inquiring about students may be kept informed of current situations.
Read documentation when investigating a student’s situation, so communication is maintained.
Consult with Student Success Services team regarding student issues.
Keep abreast of the latest research on captioning and CART technology.
Other duties to support the daily operations of Student Success Services.

Other Responsibilities:

Adheres to the policies and procedures of Full Sail University
Maintains strict confidentiality of company, personnel and student information
Demonstrates a strong commitment to the mission and values of the organization
Adheres to company attendance standards
Performs other duties as assigned

Supervisory Responsibilities: No

Competencies:

Strong organizational, analytical, and interpersonal skills
Exceptional written and verbal communication skills
Ability to use good time management
Ability to multi-task and work independently
Strong attention to detail

Education and/or Experience:

At least 3 years’ experience in transcription or captioning.

Certificates, Licenses, Registrations:

CART (or other captioning software, i.e. C-Print, TypeWell) certification required

Computer Skills:

Proficiency using software programs such as MS Word, Excel, PowerPoint and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.