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Customer Service Ambassador

What we offer:

PAY RATE- $16.85/hour
Medical/Dental/Vision health benefits - Kaiser Permanente and SIMNSA*
401(K) retirement plans*
Paid time off and holidays*
Life Insurance paid by employer.
Ride the MTS Bus Routes & Trolley for free, for Employee, spouse and dependent (Youths ages 6-18)
Ability to advance your career.

Address: 3610 Main Street, Chula Vista Ca 91911

If you have any questions, call or text (619) 213-2982

To view Transdev's purpose and how we make a difference, follow this link: https://youtu.be/ilO5cv0G4mQ

ESSENTIAL DUTIES

Essential duties include, but are not limited to, the following:

Maintains visual observation of all public areas of the station and assist with passenger flow through the station (includes performing passenger traffic checks).
Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
Monitors overall
station activity and reports unusual occurrences and safety concerns (i.e., vandalism, public disturbance, or other such activity which affects normal operations).
Produce Daily summary of in field activity and observations via electronic communication.
Informs the public of special operating conditions which represent a deviation from normal service.
Demonstrates a commitment to customer service and integrity.
Support operators by offering route assistance and policy refreshers.
Maintain On Time Performance by investigating any deviation from pull times.
Observe and report on concerns related to LD (Customer Service, Off routes, OTP, Safety. etc) including at stations, bus stops and on board trips.
Other duties as required.

Education, Licensing, and Certifications:

High school diploma or equivalent, such as GED.

Experience, Skills, and Knowledge:

2 years customer service experience preferred.
Experience in public contact or related work.
Knowledge of MTS / San Diego Trolley policies and regulations, ability to read, understand, and apply MTS policies and regulations.
Knowledge of San Diego and El Cajon area and landmarks.
Must be able to work outside and endure weather conditions. Regularly exposed to heat, sun, fumes, airborne particles and noise levels.
Ability to stand for long periods of time, walk, stoop, sit, bend, and occasional lift (must be able to lift up to 10 pounds).

Pre-employment Requirements:

Must submit to drug testing and a criminal background check.

Percentage of Time for Essential Duties and Major Responsibilities:

· Respond to customer concerns in the field 70%

· Investigate and complete reports for system complaints 20%

· Complete assigned projects 10%

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, as sanctioned by the Department of Transportation, may be made to enable individuals with disabilities to perform the essential functions.

· 80% of work is accomplished outdoors

· Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as walking, standing, and handling materials.

· Ability to work in a fast-paced, deadline-oriented field environment.

· Ability to work independently with minimal supervision.

· Ability to stand and sit for long periods of time, to kneel/bend, and to move throughout the workday,

· Strong sensory skills, such as good hearing, dexterity, and good eyesight.

· Ability to speak clearly.

· Ability to lift and/or carry 50 lbs.

About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.
www.transdevna.com

*May change based upon local Collective Bargaining Agreement (CBA)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

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By Transdev

Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Taxi & Car Services

TEAM SIZE