Job details

Dispatcher - Medford, MA

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Dispatcher

Overview: Dispatchers provide excellent customer service to both our passengers and our drivers. 

Responsibilities:

Managing run pullouts and openings and closing runs in the ADEPT system (or other designated Dispatch & Scheduling system) 
Recording late pullouts, uncovered driver callouts, and closed routes 
Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed 
Pro-actively managing runs to maintain service performance standards

Reassigning trips between runs in a timely way, as needed 
Assigning trips on the wait-list to runs far enough ahead for them to be performed on-time 
Responding to driver requests for assistance 
Managing incidents and accidents in accordance with established policies and procedures 
Recoding denials if necessary
Must be able to work onsite at our call center in Medford, MA

Other duties as assigned

Qualifications:

Education, Licensing, and Certifications:

High school education or equivalent, such as GED, required.

Skills and Knowledge Required:

Previous dispatch experience required, and prior experience as a driver for paratransit operations may be beneficial 
Excellent knowledge of The RIDE service area streets, landmarks, and institutions, including all major trip generators and transfer points 
Excellent knowledge of traffic patterns and their impact on paratransit operations 
Excellent communication skills in person, over the phone, and on a two-way communication device

Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably ADEPT) and the ability to learn new software  
Ability to work flexible hours

Pre-Employment Requirements:

Must submit to drug testing and a background check

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well-ventilated facilities
Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer. 
Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

 For moreinformationplease visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired ofpersonnel so classified.

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions upon request.

 Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

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By Transdev

Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Taxi & Car Services

TEAM SIZE