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General Manager-Bid

General Manager 
NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements will be considered. 
 
 About Transdev: 
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.
To view Transdev's purpose and how we make a difference, follow this link: https://youtu.be/ilO5cv0G4mQ 
 
Overview 
The General Manager provides a proactive management approach and will have overall responsibility for operations, including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction, and financial performance. This position is based in Naples, FL. 
 Transdev is proud to offer:   
 
  • Medical/dental/vision health benefits 
  • 401(K) retirement plans  
  • Paid time off and holidays  
  • Career advancement opportunities  
Responsibilities: 
  • Proven relationship builder with employees, the client, union partners, and the community
  • According to the contract, sets commercial and operational strategic direction for the business unit team and leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives
  • Responsible for identifying and developing business growth opportunities
  • Responsible for optimizing the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management
  • Responsible for identifying and analyzing KPIs to maintain positive results
  • Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies
  • Responsible for determining and delivering business unit budget
  • Ensures compliance with state and federal regulations and compliance with Transdev corporate safety standards
  • Responsible for all staff management, development, and training in liaison with the corporate team as appropriate
  • Ensures effective environmental compliance and sustainability management
  • Provides complete and accurate data collection, compilation, analysis, and reporting
  • Other duties as required
Qualifications: 
Education: 
  • Completion of a four (4) year college degree in a relevant field is desirable, although appropriate education obtained through alternative methods will be considered
  • Experience in Business Administration, Logistics, Transportation, or related field or equivalent business experience preferred
Field and years of experience required: 
  • Minimum of 10 years as a successful General Manager of a project of a similar size and scope, preferred or proven ability to grow and adapt quickly with proven performance and expertise in providing high-quality service to the community
  • At least 5 years of experience managing a turnkey ADA paratransit operation with over 100 daily runs
  • Labor relations experience
Skills and Knowledge Required: 
  • Knowledge of relevant federal and state employment laws
  • Thorough knowledge of ordinances and regulations underlying the transit operation
  • Requires 3-5 years of recent and relevant direct experience managing all aspects of a para-transit and fixed-route service
  • Prior experience working with collective bargaining agreement
  • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
  • Ability to build solid and maintain strong working relationships with clients
  • Ability to manage cost control and financial budget
  • Working knowledge and proficiency with Microsoft Office Suite
  • Understanding of technology, apps, Wi-Fi, and understanding of transportation technology
  • Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
  • Ability to organize and perform work efficiently, strong attention to details
  • Ability to work effectively with union partners, including labor grievances and negotiations
  • Travel requirement: <10%

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
 
Drug-free workplace 
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.
 
California applicants: Please Click Here for the CA Employee Privacy Policy.  
 
#LI-BID_RE1 
 
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CEO of Transdev
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Thierry Mallet
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Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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Full-time, on-site
DATE POSTED
November 26, 2024

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What You Should Know About General Manager-Bid, Transdev

The General Manager-Bid role at Transdev is an exciting opportunity to take the reins of a new future business while leveraging your extensive experience in transportation and management. Situated near Chicago, Transdev is a leader in providing a variety of transit services across North America, and our commitment to innovation, safety, and quality sets us apart from the competition. In this position, you’ll be at the forefront, overseeing operations, ensuring safe and reliable service delivery, and enhancing client satisfaction. Imagine building strong relationships with employees, clients, and the community as you set the strategic direction for your team. You will manage contract assets, oversee financial performance, and develop business growth opportunities that not only meet but exceed expectations. With a dedicated focus on compliance with federal and state regulations within the transportation industry, you’ll also be responsible for training and developing the workforce, ensuring effective environmental compliance, and utilizing KPIs to drive operational performance. If you’re a proactive leader with a knack for building relationships and a passion for improving transit services, this position offers you a chance to make a significant impact and elevate community mobility. Transdev is dedicated to employee wellbeing, offering exceptional health benefits, retirement plans, and career advancement opportunities. Join us in shaping the future of mobility, where every day is an opportunity to make a difference!

Frequently Asked Questions (FAQs) for General Manager-Bid Role at Transdev
What qualifications do I need to become a General Manager-Bid at Transdev?

To become a General Manager-Bid at Transdev, candidates should hold a four-year college degree in a relevant field such as Business Administration, Logistics, or Transportation. Additionally, having at least 10 years of experience as a successful General Manager in a similar environment and five years of managing ADA paratransit operations with significant daily runs is preferred. Familiarity with state and federal regulations governing transit operations is crucial.

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What are the key responsibilities of a General Manager-Bid at Transdev?

As the General Manager-Bid at Transdev, you'll be responsible for leading operations and ensuring the delivery of safe and reliable transit services. Your duties will include managing client relationships, overseeing financial performance, developing business growth strategies, and ensuring compliance with regulations. You will also play a pivotal role in optimizing resources and enhancing operational efficiencies to achieve organizational goals.

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How does the General Manager-Bid position contribute to Transdev's mission?

The General Manager-Bid is critical in advancing Transdev's mission of being a trusted partner to cities and transit authorities by ensuring quality execution and innovation in mobility. By managing operations effectively and fostering strong community and client relationships, you'll help further Transdev's commitment to providing reliable transit solutions that enhance connectivity for passengers throughout North America.

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What skills are essential for succeeding as a General Manager-Bid at Transdev?

Successful candidates for the General Manager-Bid position at Transdev should possess strong leadership and communication skills, an in-depth understanding of federal and state transit regulations, and a proven ability to build relationships with clients and staff. Additionally, having solid financial acumen, familiarity with labor relations, and experience managing operational KPIs are critical skills needed for effective performance in this role.

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What is the work environment like for a General Manager-Bid at Transdev?

The work environment for a General Manager-Bid at Transdev is dynamic and collaborative, emphasizing teamwork and relationship-building across multiple stakeholder groups. You will lead a diverse team focused on delivering exceptional service while fostering compliance, operational excellence, and community engagement. The role requires adaptability as you navigate the transportation landscape and address challenges.

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What benefits does Transdev offer to General Managers?

Transdev offers robust benefits for General Managers, including comprehensive medical, dental, and vision health plans, a 401(K) retirement savings program, paid time off, and paid holidays. Additionally, Transdev is dedicated to employee growth and career advancement, ensuring that employees have the resources and support necessary to thrive within the organization.

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How important is community engagement for a General Manager-Bid at Transdev?

Community engagement is vital for a General Manager-Bid at Transdev. You will be expected to build and maintain strong relationships with community partners, ensuring that the transit services meet the needs of the passengers. Your role will involve understanding community priorities, fostering public goodwill, and conveying Transdev's commitment to enhancing local mobility.

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Common Interview Questions for General Manager-Bid
What strategies would you use to optimize operational efficiency as a General Manager-Bid?

To optimize operational efficiency as a General Manager-Bid, I would first analyze existing processes and KPIs to identify areas for improvement. By fostering open communication and collaboration with my team, I would encourage innovative solutions and practices. I would prioritize employee training, streamline vehicle scheduling, and enhance maintenance protocols, continually monitoring performance metrics to ensure targets are met.

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Can you provide an example of how you successfully built relationships with client or community stakeholders?

In my previous role, I made it a priority to engage with community stakeholders through regular meetings and open forums. I listened to their concerns and suggestions, which allowed me to tailor our services to better meet their needs. This approach not only strengthened existing relationships but also attracted new clients, resulting in positive feedback and increased service utilization.

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How do you ensure compliance with federal and state regulations in your operations?

To ensure compliance with federal and state regulations, I regularly review updated policies and guidelines, training my team on their importance. Conducting audits and assessments of our operations also helps identify areas needing improvement. By creating a culture of accountability and safety, I ensure that adherence to regulations becomes part of our everyday operations.

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How would you address labor relations and negotiations with union representatives?

Addressing labor relations requires transparency and mutual respect. I would maintain open lines of communication with union representatives, holding regular meetings to discuss concerns and expectations. By fostering a collaborative environment, I could negotiate agreements that benefit both the employees and the organization while addressing any grievances promptly and effectively.

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What experience do you have managing financial performance in a general management role?

In my previous role, I was responsible for developing and managing a multimillion-dollar budget. I utilized financial analysis to track performance against the budget and identify any variances. Through proactive cost control measures, I was able to improve financial performance while ensuring that service quality remained high, demonstrating my strategic financial management skills.

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What’s your approach to training and developing staff?

My approach to staff training and development involves creating personalized development plans that align with both organizational goals and individual aspirations. I believe in offering continuous learning opportunities through workshops, mentorship programs, and cross-training to enhance employee skills. This cultivates a motivated workforce committed to achieving service excellence.

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How do you measure success in your role as a General Manager-Bid?

Success in my role as a General Manager-Bid is measured by various indicators, including service reliability, client satisfaction rates, financial performance, and operational efficiency. Regularly tracking KPIs and soliciting feedback from both clients and employees enables me to gauge our effectiveness and identify opportunities for further improvement.

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Describe how you would handle a crisis situation in your previous management roles.

In a crisis situation, I prioritize communication and swift action. First, I would assess the situation and gather relevant information, then inform key stakeholders. I would activate contingency plans and mobilize my team to execute solutions effectively. Post-crisis, I would conduct a debrief to analyze our response, learn from the experience, and improve future protocols.

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What technologies do you think are crucial for transit operations today?

Today, essential technologies for transit operations include real-time tracking systems, passenger information systems, and predictive maintenance tools. I believe integrating mobile apps for service updates and customer feedback enhances passenger experience and operational efficiency. Staying abreast of technological advancements ensures that we are competitive and responsive to passenger needs.

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What measures would you take to promote sustainability within operations?

Promoting sustainability within operations requires a multifaceted approach. I would implement strategies such as optimizing routes to reduce fuel consumption, increasing the use of energy-efficient vehicles, and promoting environmentally friendly practices among staff. Collaborating with community partners on sustainability initiatives would also help to enhance our corporate social responsibility efforts.

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