Job details

Radio Dispatcher - job 1 of 2

Join our San Diego Team

Meet our Chula Vista/El Cajon Team at Transdev!

Our drivers connect people to jobs, healthcare, education, and leisure activities! As a Radio Dispatcher, you would provide our clients with the freedom and convenience of reliable, safe transportation. If you love serving people – come work for us!

To view Transdev's purpose and how we make a difference, follow this link: https://youtu.be/ilO5cv0G4mQ

What we offer:

Rate- $22.74/hour
Medical/Dental/Vision health benefits - Kaiser Permanente and SIMNSA*
401(K) retirement plans*
Paid time off and holidays*
Life Insurance paid by employer.
Ride the MTS Bus Routes & Trolley for free, for Employee, spouse and dependent (Youths ages 6-18)
Ability to advance your career.

The Dispatcher/Radio Communications Coordinates and disseminates information to Coach Operators and Supervisors and other pertinent staff involved in helping to provide on-time service of coaches on routes.

Essential Job Functions:

Coordinates information and responses for accidents/incidents and emergency situations

Clears radio of all traffic; obtains important information from Coach Operators concerning direction, location and problem
Relays information to supervisors and other services if needed (emergency and police)
Relays route change and delay information if needed and assigns new buses
Documents and reviews the Radio System and/or log and assures that the situation has been managed until completion

Acts as a liaison providing operational information to MTS and other public entities;

Exchanges information with the MTS concerning customer service, detour and other important operational information hourly
Relays information to appropriate people (Operator, Supervisors)
Notifies MTS of down time daily

Coordinates and monitors all call and operator reliefs

Monitors radio and all incoming calls
Assists Operators with passenger transfer information and lost and found
Provides Time Location Checks (TLC) to supervisors
Maintains accurate log book-keys in updates and activities monitored over the radio
Notifies authorities, utilities and other agencies of problems reported by Operators
Provides information to maintenance in coach exchanges (both scheduled maintenance and unscheduled maintenance and repair)
Determines if Operator relief is by car or coach, if relief is by coach, ensure that passengers are transferred to the new bus and the route continues
Determines time to relief location and the amount of down time; determines if coach should continue on route of if there is adequate time for relief
Writes Observation Notices regarding Transdev Transportation Rules or Policy infractions as well as Pat on the Backs for assisting the company with route and service coverage

Education, Licensing, and Certifications:

High school diploma or equivalent, such as GED, required
Must have a valid CA drivers license
Must be age 21 or older
Must be able to obtain Class B or higher Commercial Driver’s License with passenger and airbrake endorsements within 90 days of hire.

Experience:

One to two years of dispatch and/or customer service experience preferred

Skills and Knowledge Required:

One (1) year experience in heavy radio or dispatch required, preferably in a transit environment
Must be able to work on multiple tasks simultaneously
Must be able to communicate instructions and directions in an extremely busy environment
Proven ability to quickly analyze a situation and provide an effective solution is essential
Ability to work under stressful situations essential
Knowledge of or ability to learn working systems of coaches a must
Must be able to communicate in written form
Knowledge of two-way radio systems is essential
Basic math skills required

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

Must submit to drug testing and a criminal background check
Must be able to maintain a DOT medical card

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Address: 3610 Main Street, Chula Vista Ca 91911

If you have any questions, call or text (619) 213-2982

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

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By Transdev

Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Taxi & Car Services

TEAM SIZE