Transformation Manager - India (US Shift)

OUR STORY

For over a decade, ContractPodAi has been recognized as a leader in contract lifecycle management (CLM) solutions, having re-invented how CLM is priced, delivered, and supported. We believe in helping in-house legal teams prepare for every challenge that their organizations encounter by pushing the boundaries of what’s possible in legal tech. ContractPodAi Cloud, our One Legal Platform, is built in partnership with best-in-class technologies, including IBM Watson and Microsoft Azure. This ensures our customers benefit from the security, speed, reliability that AI and cloud computing provide. Our customers include top brands across all industries and in every continent.

In 2021, ContractPodAi received a USD $115 million Series C investment, headed by SoftBank Vision Fund 2. This saw ContractPodAi’s valuation increase five times from its previous Series B round. We are growing at a rapid pace and always looking for new colleagues to join our offices in London, New York, Mumbai, Chicago, Australia, Toronto, and Glasgow. ContractPodAi is the perfect place for self-driven, dynamic individuals who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a fast-paced, high-growth environment, then this could be the right role for you!

THE OPPORTUNITY

The Transformation Manager is responsible for executing the Transformation of projects and service delivery to our customers, with a focus on retention and renewal. The ideal candidate has experience implementing contract management software in a legal vertical.

Equally comfortable liaising with C-level clients or their tech teams, the Transformation manager assists with pre-release testing and documentation of our application, along with Transformation and onboarding of our clients.

WHAT YOU WILL DO:

• Owning the 3-month implementation plan with ContractPodAi and handover to Customer Success team
• Assisting clients on the setup, configuration, and use of the ContractPodAi® software platform
• Assisting clients on daily support issues ranging from simple to highly complex in nature
• Breaking down barriers to solve complex issues in a timely and effective manner
• Troubleshooting a wide variety of technical issues
• Performing full system installation and integration into existing client infrastructure
• Logging and tracking support issues through resolution
• Delivering progress reports to management and customers
• Communicating with development and QA staff while managing issues
• Defining and potentially delivering training workshops necessary for customers’ successful onboarding of ContractPodAi
• Recommending or building solutions required to get customers up and running quickly
• Helping to deploy successful application integrations such as Jira, Salesforce and SSO launches
• Liaising with sales teams as required to create and own SOW

CORE COMPETENCY GROUP:

• At least 3 years’ experience in a similar role
• Technical or bachelor’s degree required
• Growth mindset with the desire to work in a collaborative environment to promote and drive superior team performance
• Strong relationship builder and natural problem solver
• Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
• Solid technical background, with demonstrable understanding of software development and web technologies
• SaaS experience essential, legal services experience desirable
• Excellent client-facing skills and focus on customer service
• High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises

DESIRABLE REQUIREMENTS:

• Experience working with/presenting to C-level executives
• Business process management experience and expertise (ERP, SAP)
• Proven track record of successfully managing customer relationships and results delivery
• Working to a renewal revenue target and comfortable in a metric driven environment

At ContractPodAi we believe in creating a diverse and inclusive workplace where everyone feels heard and valued. We are proud to be an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.