Job details

Transportation Specialist

UCSF is recognized as a premier institution for healthcare education and healthcare services offered at multiple hospitals and clinics in San Francisco. The Transportation Department is charged with providing safe, reliable and convenient transportation to all accessing services at this second largest employer in the City & County of San Francisco.

The Transportation Specialist (“Specialist”) will perform a wide range of activities and will take the lead over the customer experience team within the department. The Specialist will be the single point of contact for Transportation customers and will work closely with program stakeholders to ensure a holistic customer experience approach and will work closely with the Transportation Demand Manager to drive program wide communication campaigns and engagement.

Effectively communicating anticipated event impacts to constituents and responding to customer concerns are also paramount responsibilities of the Specialist. With support from the Campus Life Services’ communications team, the Specialist will provide timely, accurate, and clear communications that target appropriate audiences and help encourage constituents to change their commute habits (e.g. work remote, park in different locations, take alternative routes) and ultimately improve the wellbeing of the campus community. Communicating in a professional and courteous manner is also essential in this customer-facing position.

The Specialist must have general knowledge of parking, transportation, and commute programs as well as an understanding of the many facets associated with managing and supporting such programs. The Specialist must be committed to continuous improvement and conduct debriefs after incidents and make recommendations to improve the operation/experience.

**Salary range up to $149,200; hiring range is $100,000-$120,000 DOQ

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF’s Transportation Department manages transit and parking services for UCSF students, faculty, employees, patients, and visitors. The department employs nearly 200 staff, predominately represented union staff. The labor costs represent one of the largest expenses in the Department’s operating budget.

Transit operations include operating 8 fixed routes and one on-demand shuttle service that supports nearly 1.5 million annual riders and operates Monday – Friday, from 5am to 10pm. The shuttles provide inter-campus services to most UCSF campus sites and help commuters connect to the 16th / Mission and Civic Center BART stations. Over 100 represented drivers work in the Transit Division, led by supervisors and managers.

Parking operations includes building, maintaining, and operating more than 25 parking garages and surface lots on multiple UCSF campuses, with over 7,500 spaces. The parking team, comprised of approximately 65 staff, also manages parking enforcement, citation adjudication, patient valet and other parking related services.

The Department promotes clean and sustainable transportation modes that include walking, bicycling, carpool / vanpool, car-sharing program, electric scooter sharing program, etc.

Required Qualifications

Bachelor's degree in related area and / or equivalent experience / training.
4-5 years relevant, progressive experience
Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.
Expert user of communications applications (content management systems for websites), and general computer software (MS Office).
Experience developing communications campaigns, including writing campaign content and managing distribution channels (newsletters, website) and ensures alignment with UCSF digital and editorial policies and UCSF brand identity standards as posted at identity.ucsf.edu.
Solid knowledge of common University-specific computer application programs.
Strong skills in short-term planning, analysis, problem-solving, and customer service.
Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.
Excellent interpersonal, listening, and critical thinking skills.
Experience working in a customer service-oriented organization. Experience responding to customer issues and concerns.
Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
Ability to use discretion and maintain confidentiality.

Preferred Qualifications

Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007377 ADMIN OFCR 3

Job Category

Administrative Support, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%