Customer Service Representative

The Customer Service Representative serves as the face of Transwest to our employees, current and potential clients, and visitors to in our Corporate Office. The position is responsible for administration duties, answering phone calls and so much more!  This position will create and maintain a pleasant work environment and ensure high levels of organizational effectiveness and communication both internally and externally.

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• And an Employee Car Discount Program

• Answer and direct incoming office calls to the appropriate person or department.
• Greet customers and visitors as they come in the office.
• Distribute USPS and FedEx mail to various departments in the office.
• Prepare out-going mail and FedEx.
• Support the Sales Department with assorted administrative tasks.
• Create cash accounts to support the Accounting Department.
• Support Marketing in the mailing of the company newsletter.
• Maintain accurate records including, but not limited to company phone lists and forklift service sheets

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Ability to communicate by providing verbal / written feedback in a professional manner.
• Normal range of hearing and vision.

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Extremely strong customer service-oriented presence.
• Excellent ability to communicate effectively with both customers and fellow co-workers, in written and verbal form.
• Highly skilled in the use of computers with a Windows operating system.
• Experience with Google Suite applications, a plus.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

• Type: Hourly
• Compensation Range: $21.00-$24.00 
• Bonus Eligibility: No
• Reports To: Administrative Assistant Supervisor
• Shift: Mon – Fri, 8am – 5pm
• Closing Date: Open until filled

Date Posted:07-16-2024