As part of our Operations team, the Shuttle Dispatcher monitors and oversees day to day vehicle operations using our high-tech dispatch center located at our bus yard in SODO, Seattle. The Dispatcher monitors all ‘in service’ TransWest vehicles, ensuring they are on time and on route.
With an ability to problem solve and act quickly, the Shuttle Dispatcher will create solutions in the moment and be the point of contact for Drivers, Driver Supervisors and Location Managers via phone, push to talk and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements. Using GPS software, online tracking and reporting tools, additional responsibilities include monitoring driver check ins and check outs, driver and vehicle assignments, performance reporting, on time reporting, the creation of push notifications to clients and riders, responding to rider questions via phone and email and more related to our service success.
Schedule for this opportunity is Sunday-Thursday 9:30pm-6:00am in SODO (Seattle)
What we do: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.
We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.
ESSENTIAL DUTIES & RESPONSIBILITIES:
-Starting Pay of $23 an hour (additional $1 an hour overnight premium for hours worked between 10pm and 4am)
-Annual Pay Increases
-Holiday Pay
- Medical, Dental, Vision, Life and 401k with matching available for full time employees
-PTO accruals starting on Day 1 with increasing levels based on year's of service
Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.
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