Travel Account Manager

What is Exoticca?

Do you like traveling? Do you enjoy the exotic? Do you like challenges? If the answer is YES, welcome to Exoticca!

Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories.

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for talented Travel Account Manager who will work closely with our North American Travel Advisors in all aspects of sales and service. This includes reservations, account management, customer service and outreach.

What will you do?

• Handle requests from Travel Advisors who have expressed interest in the Exoticca products, identify their clients’ needs, make recommendations, and review the benefits of an Exoticca experience.
• Apply best practices when working with Travel Advisors to identify their consumers’ budget, timeline, and decision-making processes with a high-end delivery.
• Manage requests, complaints, reviews or refunds, in a timely manner.
• Demonstrate strong knowledge of our products and packages.
• Maintain operation integrity by following policies and procedures.
• Maintain individual goals and achieve company targets.
• Consistently communicate and build relationships with our Travel Advisors.
• Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
• Advise Travel Advisors of B2B sales specials and promotions.

Requirements

• A previous sales & customer service experience with a proven track record of success.
• Ability to quickly adapt new systems and programs accompanied by strong computer skills.
• Strong multi-tasking skills and organization.
• Excellent verbal communication skills and telephone etiquette.
• A can-do spirit: you are coachable, highly motivated and driven to succeed.
• Previous contact center in the Travel Industry (2 years) preferred.
• Experience with Amadeus (GDS) is a plus.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Hybrid work model: you can work from home and the office at your convenience.
• Permanent contract from the start.
• Travel packages at reduced prices as perk for employees!
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.