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Sr. Litigation Specialist, General Liability

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$91,800.00 - $151,600.00

Target Openings

1

What Is the Opportunity?

Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners. This job does not manage staff.

What Will You Do?

  • Directly handles assigned severity claims.
  • Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
  • Consults with Manager on use of Claim Coverage Counsel as needed.
  • Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
  • Complete outside investigation as needed per case specifics.
  • Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation.
  • Maintains claim files and documents claim file activities in accordance with established procedures.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Proactively reviews Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
  • Utilizes diary management system to ensure that all claims are handled timely.
  • Establishes and maintains proper indemnity and expense reserves.
  • Recommends appropriate cases for discussion at roundtable.
  • Attends and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
  • Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
  • Applies the Company's claim quality management protocols and Best Practices to all claims; documents the rationale for any departure from applicable protocols with or without assistance.
  • Develops and employ creative resolution strategies.
  • Responsible for prompt and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their legal representatives.
  • Recognizes and implements alternate means of resolution.
  • Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
  • Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy,
  • Tracks and controls legal expenses to assure cost-effective resolution.
  • Effectively and efficiently manages both allocated and unallocated loss adjustment expenses.
  • Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Recognizes cases, based on severity/complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.
  • Appropriately deals with information that is considered personal and confidential.
  • Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers.
  • Represents the company as a technical resource, attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.
  • Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
  • Shares accountability with business partners to achieve and sustain quality results.
  • Evaluates all claims for recovery potential; directly handles recovery efforts and/or engages and directs Company resources for recovery efforts.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree preferred.
  • 4 years bodily injury litigation claim handling experience preferred.
  • Advanced level knowledge in coverage, liability and damages analysis and has a thorough
  • understanding of the litigation process, relevant case and statutory law and expert
  • litigation management skills preferred.
  • Extensive claim and/or legal experience and technical expertise to evaluate severe and
  • complex claims preferred.
  • Able to make independent decisions on most assigned cases without involvement of supervisor
  • preferred.
  • Thorough understanding of business line products, policy language, exclusions, ISO forms,
  • and effective claims handling practices preferred.
  • Openness to the ideas and expertise of others actively solicits input and shares ideas.
  • Strong customer service skills. - Intermediate
  • Demonstrated coaching, influence and persuasion skills.- Intermediate
  • Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Intermediate
  • Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Intermediate
  • Attention to detail ensuring accuracy -Intermediate
  • Job Specific Technical Competencies:
  • Analytical Thinking - Intermediate
  • Judgment/Decision Making - Intermediate
  • Communication - Intermediate
  • Negotiation -Advanced
  • Insurance Contract
  • Knowledge - Advanced
  • Principles of Investigation - Advanced
  • Value Determination - Advanced
  • Settlement Techniques - Intermediate
  • Legal Knowledge - Intermediate
  • Medical Knowledge - Intermediate

What is a Must Have?

  • High School Degree or GED required with a minimum of 3 years bodily injury litigation claim handling or comparable claim litigation experience.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Average salary estimate

$121700 / YEARLY (est.)
min
max
$91800K
$151600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Litigation Specialist, General Liability, Travelers

Join Travelers in Melville, NY as a Sr. Litigation Specialist, General Liability! Here, you'll be at the forefront of handling General Liability Bodily Injury and Property Damage claims. Your role involves investigating, evaluating, and negotiating claims, alongside providing top-notch customer service throughout the claim life cycle. You'll engage with policyholders, law enforcement, and various stakeholders to accurately determine liability and damages. This position offers an opportunity to apply your extensive legal knowledge and skills in managing litigated claims while ensuring compliance with internal and external standards. With a focus on collaboration and innovation, Travelers is dedicated to fostering a workplace that values each individual's contribution. Plus, as a part of our team, you'll benefit from competitive compensation, comprehensive health insurance, and a solid retirement plan, alongside continuous professional development opportunities. If you're passionate about making a difference and thrive in a dynamic environment, this is the perfect role for you!

Frequently Asked Questions (FAQs) for Sr. Litigation Specialist, General Liability Role at Travelers
What are the responsibilities of a Sr. Litigation Specialist, General Liability at Travelers?

As a Sr. Litigation Specialist, General Liability at Travelers, you will manage the full cycle of General Liability claims. Your responsibilities include investigating claims, direct negotiations, ensuring compliance with quality standards, and collaborating with various stakeholders. You'll also engage in litigated claims, developing strategies for effective resolution and managing legal expenses. Your role is crucial in providing quality service and support to both the company and its clients.

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What qualifications are needed for the Sr. Litigation Specialist, General Liability position at Travelers?

To qualify for the Sr. Litigation Specialist, General Liability position at Travelers, candidates should ideally have a Bachelor’s degree and a minimum of 3 years of experience in bodily injury litigation claim handling. Advanced knowledge of the litigation process and strong analytical skills will be essential. Certifications or the acquisition of necessary insurance licenses will also be required. Strong communication skills and the ability to work both independently and collaboratively are highly valued.

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How does Travelers support career growth for a Sr. Litigation Specialist, General Liability?

Travelers is committed to the professional growth of its employees. As a Sr. Litigation Specialist, General Liability, you’ll have access to continuous training, mentoring, and resources to enhance your skills. You will also join a collaborative team that values knowledge sharing and supports each other’s development. Moreover, Travelers offers comprehensive benefit programs, including wellness support, which ensures that you maintain a healthy work-life balance while pursuing your career goals.

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What does the work environment look like for the Sr. Litigation Specialist at Travelers?

The work environment for a Sr. Litigation Specialist, General Liability at Travelers is collaborative and innovative. You'll be part of a team that emphasizes quality customer service and effective claim management while also being encouraged to share ideas and best practices. The culture at Travelers promotes inclusivity, recognizing the unique strengths of individuals, thereby fostering a vibrant workplace where everyone can succeed.

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What is the salary range for the Sr. Litigation Specialist, General Liability position at Travelers?

The salary range for the Sr. Litigation Specialist, General Liability position at Travelers is between $91,800 and $151,600 annually. However, the exact salary will depend on various factors, such as the complexity of the role, your experience level, and location. Additionally, you will be eligible for performance-based cash incentives, further enhancing your compensation package.

Join Rise to see the full answer
Common Interview Questions for Sr. Litigation Specialist, General Liability
Can you describe your experience with handling bodily injury claims?

When answering this question, focus on specific examples from your previous roles where you successfully managed bodily injury claims. Discuss your approach to investigations, negotiations, and any techniques you employed to resolve disputes effectively. Mention any relevant legal knowledge that contributed to successful outcomes.

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How do you prioritize your workload when managing multiple claims?

In your response, explain your organization method while emphasizing the importance of maintaining quality standards. Describe any tools or systems you use to track deadlines and ensure timely communications with stakeholders, showcasing your proactive and strategic approach to claims management.

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What strategies do you employ for effective negotiation in claims resolution?

Share specific negotiation techniques you've utilized in the past, highlighting situations where you reached favorable outcomes. Emphasize your ability to remain calm under pressure, understand the other party's perspective, and find mutually beneficial resolutions while protecting the company's interests.

Join Rise to see the full answer
How do you ensure compliance with insurance regulations in your work?

Discuss the importance of staying updated on state regulations and how you incorporate compliance into your daily tasks. Share methods you use to educate yourself and your team about regulatory changes, ensuring that all claims processing aligns with legal standards.

Join Rise to see the full answer
Tell me about a challenging claim you managed and how you resolved it.

Use this question to provide a detailed example of a difficult claim situation. Explain the challenges involved and step-by-step how you navigated the resolution process. Highlight any analytical or negotiation skills that played a key role in your success.

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What do you believe are the key skills needed for a Sr. Litigation Specialist?

Identify critical skills such as strong communication, analytical thinking, negotiation, and a thorough understanding of the legal process. Offer examples of how you have demonstrated these skills in your career, reinforcing your suitability for the role.

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How do you approach teamwork and collaboration in claims management?

Discuss the value of teamwork in achieving claim resolution. Share experiences where collaboration led to improved outcomes and emphasize your willingness to support and mentor colleagues, fostering a knowledge-sharing environment.

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Can you explain your process for investigating a claim thoroughly?

Outline your systematic approach to claims investigation, including gathering information, interviewing witnesses, and analyzing documentation. Highlight how you ensure that all angles are considered to accurately assess liability and damages.

Join Rise to see the full answer
What role does technology play in your claims management process?

Emphasize your proficiency with claims management tools and other technology used in the industry. Discuss how technology has enhanced your efficiency, tracking capabilities, and communication with stakeholders, showcasing your adaptability.

Join Rise to see the full answer
How do you handle disputes between parties involved in a claim?

Explain your approach to conflict resolution, highlighting active listening and effective communication techniques. Describe how you maintain neutrality while working towards a resolution that aligns with company policy and legal standards.

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DATE POSTED
April 20, 2025

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