Solutions Consulting Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The ideal candidate will have a strong background in travel, managing global clients, working with multiple teams and most importantly driving results. They must also have excellent presentation skills and have the ability to explain complex information to an audience.

What You’ll Do:

• Part of a dedicated team focusing on customer requirements.
• Demo and Reviews of Proprietary and 3rd Party Technology solutions for new select customers.
• Prepare for large, small, scale software and service deployments.
• New and existing customer service and products evaluation, design, and documentation into Statement of Work/Contracting process.
• Winning and retaining travel business by leveraging sales, servicing, technology, travel, and consulting expertise.
• Building strong internal relationships, networking within the business to build your brand.
• Learning and developing knowledge of all servicing platforms, travel products, sharing expertise with teams.
• Lead client presentations and discussions, product demonstrations, proof of concepts, and technical proposals to demonstrate Amex GBT value to clients.

What We're Looking For:

• Bachelor's degree preferred in Business or related field.
• Strong understanding of workflow analysis, travel industry/online booking tools.
• Extensive technical knowledge and experience, technical competence and experience with IT service management tools.
• Demonstrated success in a presales consulting role in Fortune 1000 accounts, experience with procurement and supply chain management.
• Excellent customer and communication and presentation skills & negotiation skills.
• Ability to present proposals persuasively.
• Ability to work well under pressure in an autonomous environment with remote leadership.
• Develop and maintain working relationships with key internal stakeholders (Sales and Account Management).
• Passion for driving continuous improvement and business transformation.
• Willingness to travel up to 25%.

Applicants Located in Los Angeles (LA) County: A Conditional Offer of Employment for this role is contingent upon a review of an applicant’s criminal history. The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to confidential company information, including trade secrets and proprietary know-how; or client-sensitive information and financial records; or access to credit card data and confidential client information or data.

Location

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!