Retail Product Manager - Member Journey

• Leads efforts to understand the competitive landscape and identify opportunities for TCU’s product portfolio.
• Leads the conceptualization, design, and deployment of specific value propositions and product design features.
• Applies analytical rigor in leveraging advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.
• Communicates the significance of strategic insights to senior leaders and other key partners to drive business decisions.
• Collaborates with key partners to identify and develop a holistic member-centric suite of products that deliver a best in class experience.
• Stays abreast of product trends and new market segments as well as vendor/fintech landscape to enable a successful product launch.
• Through effective leadership, owns, evolves and continuously improves the credit union’s product portfolio.
• Manages the relationship with third party vendors.
• Participates in civic and community activities to enhance the credit union’s image and visibility, as well as reinforce the credit union’s commitment to the communities we serve.

• Ability to serve as project leader for all product and services initiatives and coordinate cross-functional teams.
• Knowledge of applicable laws and regulations regarding financial industry processes and procedures.
• Thorough understanding of the business with the ability to perform analysis and function in a goal-oriented, business outcome-based atmosphere.
• Strong decision-making skills and proven ability to lead projects and ensure objectives, goals and commitments are achieved.
• Professional communication and interpersonal skills to work effectively with all levels of credit union staff, members, community, and regulatory agency representatives.
• Ability to effectively work with, and coordinate the use of, internal and external vendors & consultants relative to delivery.
• Advanced analytical and problem-solving skills.
• Ability to exercise judgment, initiative, and tact in dealing with others.
• Sound understanding of Financial Industry products and services.
• Strong communication skills including ability to explain complex issues and solutions to all levels of management.
• Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.
• Familiar with using various data analytics tools (i.e. Microsoft Excel, Tableau, and Business Intelligence).
• Deep curiosity for how complex (financial) systems work, and an ability to internalize and analyze this information quickly.
• A blend of demonstrated business, product management, financial management and execution skills.
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written).

Reporting and Requirements:

• This position reports to the VP, Product Management
• Bachelor’s degree and a minimum of 3 years of product management experience; or an advanced degree with minimum of 1 year of related experience; or equivalent related work experience.
• Product Management experience working with agile processes that incorporate design and development.
• Experience in driving success in product management for financial institutions preferred.
• Experience in conducting market research and analysis to identify members’ needs, market trends, and competitive landscape to identify opportunities and enhancements.
• Be familiar with industry trends, emerging technologies, and regulatory changes that may impact financial products.
•  Promotion Considerations:
• Ability to execute projects/initiatives with minimal directions/supervision.
• Strong understanding of the managing products and services.
• Excellent analytical and problem-solving skills to make data-driven product decisions.
• Demonstrated understanding of members’ needs and ability to translate them into product features and enhancements.

Compensation: Base salary starting range is commensurate with, experience.