TREATMENT CENTER COORDINATOR, SDM Periodontology

The Treatment Center Coordinator is responsible to assist the Treatment Center Manager and Clinical Program Director with treatment Center department activities to ensure efficient treatment center operation. The Treatment Center Coordinator responsibilities include but are not limited to the following: Assist the Treatment Center Manager with addressing patient concerns related to treatment, finances, insurance, and billing errors/disputes. This includes answering general billing questions, making appointments, rescheduling appointments, managing and scheduling special patients in Salud, special appointments (surgeries, implants), coordinating emergency patients, and send return to treatment/ hard to contact/missed appointments communications to patients. The Treatment Center Coordinator is responsible to review and edit the treatment center schedule in Salud, ensuring to fill treatment center schedules with department cancellation list and/or recall list; process both internal and external referrals including corresponding with GSDM internal treatment centers regarding the referrals. Coordinate insurance eligibility with front desk patient coordinators and administer insurance procedures for prior authorizations.

• High School Diploma required, degree is preferred 3-5 years of equivalent experience in a similar role required
• Demonstrated strong problem solving and time management skills required
• Prior experience in healthcare in private practice office, hospital, clinic or dental practice is preferred

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor