Customer Support

We are a Startup that was founded in 2️⃣0️⃣1️⃣9️⃣ (YC-2019) by three software engineers with the aim of helping companies have better and easier communication with clients through Whatsapp!

Our motivated and proactive millennials thrive every day to help our customers achieve success.

Starting in Colombia, we've moved into Brazil, Argentina, Chile, Spain, Mexico among others in Latin America and Europe and are looking for other markets! We work remote and hire anywhere! 🚀✨🙎🌎

Interested in being part of this fast paced growing startup?

As a Customer Support Specialist you will support clients that use treble's products by providing helpful information, answering questions and responding to complaints. We expect the use of a human and consultative approach through creative, technical problem-solving and a thorough knowledge of how treble works.

• Work 100% remotely to partner with our customers and effectively support them through JIRA/Tickets (primary channel), meetings and email.
• Maintain comprehensive knowledge of treble to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Help customers navigate a variety of tools & features within our products
• Communicate thoughtful, customized solutions that help customers move forward
• Partnering with internal teams, including Sales, Product and Engineering, to pass feedback from clients

• Strong commitment to the Team and the Customer.
• Fluent in Spanish and writing and reading skills in Portuguese (B1+)is a MUST
• Experience of min 1 year with SQL is a MUST
• Experience of min 3 year with Customer Support is a MUST
• Possess technical aptitude or familiarity with software concepts
• Are interested in building technical knowledge around APIs, Python and debugging tools to help customers
• Have demonstrated experience in Customer Support
• Strong knowledge in SQL (select, update, join, with as, etc.)
• Strong analytical skills
• Can autonomously troubleshoot and further investigate to fix a problem
• Adapt quickly to changing priorities and customer needs

• Have previous experiences within a fast paced - growing startup or posses an entrepreneurial spirit.
• Are eager to learn every day and grow within treble.ai
• Are strategic and hands-on, being able to wear different hats;
• Skills in API, postman, Jira and Automations in Jira.