Job details

Service Tech / Advisor - Full Time

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store San Antonio West

Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies

Trek Benefits

•   Flexible and fun company culture
•   Competitive health care
•   PPO & HDHP medical plan options, Dental insurance, Vision insurance
•   Flexible Spending Accounts (FSA)
•   Free life insurance & optional term life insurance
•   Competitive vacation package
•   401(k) with match and Employee Stock Ownership Plans (ESOP)
•   12 weeks of maternity leave with 100% pay
•   Paid company holidays
•   Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•   Employee discounts on all product
•   Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

What You Should Know About Service Tech / Advisor - Full Time, Trek Bikes

Joining Trek as a Service Technician/Advisor in San Antonio is more than just a job—it's an exciting opportunity to be part of a team that is dedicated to a healthy lifestyle and excellent customer service. At Trek, we believe in creating a culture where every employee feels valued and encouraged to grow. In this role, your primary duty will be to serve our customers and their bikes effectively and efficiently. You’ll be hands-on with troubleshooting repairs and providing services to all kinds of bicycles, ensuring they remain in top condition for their owners. Whether it's installing cool new accessories or getting the first glimpse of the latest bike models, every day will bring new experiences. You’ll also form valuable bonds with our customers, becoming their trusted advisor for all things biking. Beyond technical skills, we’re looking for someone who exudes kindness, great listening abilities, and an eagerness to learn. Embrace the challenge of problem-solving and enjoy the thrill of being busy and engaged. With Trek, you’ll not only handle tasks with your head held high but also enjoy the benefits of a flexible and fun company atmosphere, competitive healthcare options, and opportunities for personal and professional development. So if you’re ready to take your passion for bikes to the next level and become a vital part of the Trek family, we want to hear from you!

Frequently Asked Questions (FAQs) for Service Tech / Advisor - Full Time Role at Trek Bikes

What are the responsibilities of a Service Tech / Advisor at Trek in San Antonio?

As a Service Technician/Advisor at Trek in San Antonio, you'll be tasked with troubleshooting bike repairs and providing services to ensure customer satisfaction. Your responsibilities will include inspecting bikes, recommending repairs, installing accessories, and maintaining effective communication with customers to understand their needs. You'll also support the Service Manager in managing the service department when they are unavailable.