Senior Customer Success Manager

Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

We’re about 90 people, highly profitable without any investors, and have been doubling our revenue for a few years and counting. Join us before the next international offsite!

In this role, you’ll get to

• Onboard high-value programs You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition.

• Account management You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health.

• Expansion You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.

• Handle Feedback Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to our product team.

You have

• 5+ years in Sales, Customer Success or Account Management

• 2+ years working with enterprise or strategic accounts

• Preferred experience working at a high-growth B2B startup

• Preferred degree from a high-caliber educational institution

More about you

• Able to strategically onboard, retain and expand new client programs

• Able to convey confidence and professionalism in all types of communications

• Highly organized and attentive to detail

• Empathetic towards customers and colleagues

• Excellent verbal and written communication skills

• Analytical problem-solving skills

• Highly motivated and autonomous

Why work with us

• You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.

• Competitive pay, equity and benefits. The base salary for this role is $140,000 - $180,000.

• We're a remote company. Work from wherever you want in the Americas.

• Smart people and a great culture. See our company handbook.