Manager, Account Management

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.  

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. 

Purpose:

The role of the Manager, Account Management is to provide leadership to the Account Management team and help implement and maintain best practices across the Account Management Organization. In addition to participating in strategic planning alongside commercial leadership, responsibilities will include maintaining a strong cadence of accountability and reporting against team goals, propagating best practices, and fostering a collaborative team dynamic. Reporting directly to the Director, Account Management, the Manager, Account Management is considered a leader within TreviPay, who actively participates in goal-setting and reporting for the division.

Essential Duties and Responsibilities:

Act as an advisor and be a sounding board to the Director, Account Management

Lead development and implementation of best practices across Account Management; liaise with leadership in other markets to ensure alignment

Seek ways to continually improve both process efficiency and productivity

Coordinate and operationalize special initiatives within and across the business

Develop and deliver content for executive and AM team presentations, as required

Maintain a regular cadence of team meetings (pipeline management, training, forecasting, etc.). Responsibilities include scheduling, agenda management, meeting facilitation, ensuring accountability for action items, and ensuring team participation

Develop and sustain trustworthy business and personal relationships at all levels of the client and TreviPay’s organization

Initiate new, creative and impactful engagement activities for Account Management team

Create and manage performance reporting to help track key metrics and progress against key initiatives

Assist with operational management decisions and actions as directed

Seek out and provide tools and training opportunities for Account Management team – both individual opportunities and group training sessions

Represent the interests of the Account Management team throughout the organization

Administrative functions as required

Demonstrate strong decision-making and problem-solving skills related to client issues/concerns/opportunities; serve as an escalation path for Account Management team members

Review presentations, proposals, and other strategic communication pieces, as needed

Lead and/or participate in special projects, as needed

Act as representative of the Director, Account Management inclusive of proxy decision making and articulation of strategy

Direct personnel management, as required (including performance management, coaching, and facilitation of professional development)

Demonstrate knowledge, understanding, and empathy for cultural differences and adjust to varying customs and traditions impacting business outcomes and relationships

Desired Strengths/Core Competencies:

Ability to provide clear direction, championing change, influencing others, and creating an environment that fosters professional and personal success

Focus on continuous improvement and best practice enforcement

Develops trustful relationships with C-level executives

Demonstrates poise and grace under pressure

Track record of high achievement

Proactive, strategic thinker who successfully balances short-term and long-term business priorities

Strong influencing skills; comfortable negotiating and driving timely decisions

Ability to work efficiently amid ambiguity; able to prioritize tasks and problem-solve on the fly

Excellent written and oral communication skills

Highly organized and responsive

Self-motivated AND able to motivate others

Qualifications:

Candidate must be fluent in English and Spanish

Four-year degree required

Knowledge of Microsoft Office

Prior personnel management experience required

Experience working as part of a global team

Ability to travel (within the United States and internationally)

Candidate must be local to the Kansas City metropolitan area and able to accommodate a hybrid work schedule

Prior experience within the Mexican market preferred

Why you will love working at TreviPay

·       Competitive salary

·       Paid parental leave

·       Generous paid time off

·       Medical, dental, vision, FSA, Life/AD&D, long and short term disability

·       401K matching

·       Employee referral program

At TreviPay we believe:

·       in saying yes to unique and challenging requirements

·       empowered team members are creative team members

·       our products make the customer’s day just a little bit better

·       work/life balance makes us all more effective

TreviPay is an Equal Opportunity and Affirmative Action Employer.  We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.