Engagement specialist

Your Title : Renewals Engagement SpecialistJob Location : Portland, OR; Westminster, CO; Remote - USOur Department : Construction Enterprise SolutionsTrimble is looking for an energetic individual to join our team and help drive customer renewals. The Renewals Engagement Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base.This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.The ability to create strategic partnerships with our customers and internal stakeholders such as Sales and Customer Success is essential to be successful in this position.What You Will DoThe Renewals Engagement Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.Manage a portfolio of renewals, being responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.Execute all phases of the renewal process including account review, notifying the customer, quote creation, and executing win / win strategies to close the renewal.Collaborate and partner with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.Continue the transformation of our renewals processes and practice to assure it is seamlessly integrated and easy for partners and customers.Adopt new initiatives and programs proactively.Monitor at-risk renewals / accounts and develop a plan of action.Meet or exceed quarterly and annual renewal goals.Prepare activity and forecast reports as requested.What Skills & Experience You Should BringAssociate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years’ experience in customer support, service and / or management, or equivalent experience.Sales and / or customer service experience.Must have excellent written and verbal skills in order to communicate effectively with customer decision makers and internally across functional groups and levels.Must be motivated, goal oriented, and able to work independently in a dynamic, fast-paced environment.Basic Project Management skills / experience is necessary.Capacity to be self-motivated as a self-starter and work on your own as well as in a team.Ability to develop ongoing improvements and processes to enhance team performance.Ability to interface with C-Level executives and owners.Proficient in Salesforce and other Customer Success tools.PreferredBachelor’s degree in Finance, Accounting, or Business is desirable with an Enterprise software company.One to three years of experience working with SaaS software solutions for the construction industry.Solid understanding of SaaS Renewals and coordinating with functional departments.Demonstrated experience in supporting a sales or financial-oriented organization.Background / experience with sales processes including quoting, billing, and contracts.About TrimbleDedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.For more information about Trimble (NASDAQ : TRMB), visit : .About Trimble ConstructionTrimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry.Empowering teams across the construction lifecycle, Trimble's innovative approach improves coordination and collaboration between stakeholders, teams, phases and processes.Trimble's Connected Construction strategy gives users control of their operations with best-in-class solutions and a common data environment.By automating work and transforming workflows, Trimble is enabling construction professionals to improve productivity, quality, transparency, safety, sustainability and deliver each project with confidence.For more information, visit : .Trimble’s Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive.Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.Trimble’s Privacy PolicyPay EquityThis compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.Bonus Eligible?Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics. We forbid discrimination andharassment in the workplace based on any protected status or characteristic. A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures. If you need assistance or an accommodation for your job, contactomLast updated : 2024-09-21