Business Analyst

Who are we?

Trip Ninja is a global travel technology company specializing in complex travel. We develop technologies that increase profit margins for travel companies while providing travellers with savings. We believe that the ability to travel is a beautiful thing and are on a mission to make travel smarter and more accessible.

Who is the right candidate to join our team?

We are looking for applicants who are curious, committed, and want to help improve the travel experience at scale. We offer flexible work schedules, comprehensive benefits, and a supportive team.

Reporting to the Chief Product Officer, our Business Analyst can expect to:

- Work with Trip Ninja's Technical Customer Success Manager, Product Managers, CPO, and Performance Improvement Squad to identify areas of opportunity in customer implementations through data analysis and feedback

- Complete competitive analyses and offer solutions to increase market share

- Conduct research (market size, customer pool, etc.) to assist the Product Team in making data-driven decisions

- Work closely with internal stakeholders to capture business needs, define requirements, and improve processes

- Evaluate existing business processes to formulate new programs and initiatives

- Research customer segments, customer requirements, and competitive landscape to support crafting the Product team roadmap and strategy

Required Qualifications & Experience:

- Experience creating detailed reports and giving presentations 

- Highly developed decision-making, problem-solving and interpersonal skills

- Technical and/or business functional knowledge of systems, tools, reports, and analysis 

- Knowledge of basic data analysis techniques, including SQL and other forms of data manipulation

- Experience with PowerBI, AWS Quicksight, or similar

Desired Qualifications & Experience:

- 4+ years as an Analyst or similar experience

- A bachelor’s degree in commerce or a related field

- Excellent verbal and written communication skills

- Strong ability to work independently, work under pressure, and meet deadlines

- Exceptional analytical and conceptual thinking skills

- Excellent planning, organizational, and time management skills. 

Hiring Process:

Trip Ninja values your time and effort. We aspire to make our hiring process as simple and transparent as possible. We commit to a streamlined process as follows:

- Suitable applicants are selected for an initial 20-minute interview

- Successful intro interviews are followed by a 60-minute interview

- The final round of candidates will be given a case study to complete and present (note: all those who complete the case study will be paid for their time, regardless our Trip Ninja's decision of who to hire)

- Candidates will receive a decision within 7-9 days.

*Please let us know if you require an after-hours interview time accommodation in your application. We understand that candidates may have jobs that lack flexibility.

What we offer:

- Competitive compensation and benefits package

- 100% remote work

- RRSP matching

- 4 weeks vacation: taking vacation and personal time is a priority

- Work-from-home: at our core we are remote-first company; we also offer our team members the ability to work abroad for up to 2 months per year

- Flexible work schedule: we are happy to work with our team to accommodate schedules that work for everyone

- Parental leave: we offer leave for all parents and are happy to accommodate the needs of anyone on our team who has children

- Engaging work: we solve the hard problems of the travel industry and provide endless opportunities to innovate

- Diversity, Equity, and Inclusion: we strive for a balanced team that values different viewpoints and life experiences and strive to maintain an equitable hiring process

- 10% time to allow for self-led learning and exploration of new skills

Location

Trip Ninja is based in Halifax, Canada and we will be prioritizing candidates in the following cities: Toronto, London, Ottawa, Vancouver, Winnipeg, and Calgary.

If this sounds like you, let's talk!