Sabre Ticketing & Customer Support Agent (overnights)

As Navigatr continues its rapid growth, we are currently hiring talented Customer Support/Ticketing Agents to join our new dynamic Customer Support team. Be a part of an exciting new group of after-hours team members who have exemplary customer service skills, assist with our clients travel needs, have an eagle eye for details, and love the challenge of trouble shooting files.This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, or issuing urgent tickets for one of our Leisure Consultants.Our stellar team has a, “Yes! I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.Why work for us?We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.Note: this is a remote overnight role. 10pm-6am or 12am-8am ESTResponsibilities• Be the first point of contact for all non-business hours of operation questions across all our divisions: Business, Leisure, Retail, and Kensington Tours clients while adhering to each division’s specific policies and procedures• Deliver problem-solving expertise and superior customer care.• Operate within company standards for customer service, productivity, quality, and operating procedures.• Exhibit the ability to solve problems independently.• Document and provide feedback/action summaries for all calls received.• Demonstrate proficiency in both Sabre and Amadeus.• Stay informed on airline rules, regulations, and industry requirements, and accurately apply this knowledge when arranging travel.• Provide administrative support for inquiries, including queue support and quote generation.• Support reservations through our in-house booking tools.• Collaborate with global DMCs, suppliers, and other partners to address client queries and travel requirements.• Perform other duties and assist in various areas as assigned.Qualifications• Minimum of 5 years of experience in either leisure or corporate travel, particularly in after-hours or emergency travel teams within a call center environment.• Proficiency in both Sabre and Amadeus GDS. Exposure to Travelport is desirable but not required.• Proficiency in ticketing, reissues, exchanges, fare interpretation and commissions across Canadian and USA point-of-sale.• Strong verbal and written communication skills.• Demonstrated ability to liaise with clients and establish positive relationships.• Experience working in a matrix-based and collaborative environment.• Strong attention to detail, highly organized, and capable of multitasking.• Ability to function effectively in a fast-paced, demanding environment.• Availability to work evenings, overnights, weekends, and holidays.• Experience with Microsoft products such as Excel and SharePoint.Additional InformationCultural Fit:• Thrives working in a technology and KPI-driven organization.• Able to thrive in an entrepreneurial environment with ambiguity.• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.• Low ego and a team player.• Has the ability to build trust and work through conflict both.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.We thank all candidates for their interest however only those selected for an interview will be contacted.