Service Dispatcher - Mid Shift

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

As a Service Dispatcher at Truck Centers, Inc., you’ll be the go-to person keeping our shop running smoothly. From assigning jobs to our skilled technicians to ensuring customers are always up to date on repairs, you’ll play a critical role in making sure everything flows seamlessly. If you’re organized, a strong communicator, and love being at the heart of a fast-paced environment, this could be the perfect fit for you.

*This position will work 10am-6pm.

What You’ll Be Doing:

• Review newly created repair orders (ROs) to make sure everything’s accurate and all info is in place.
• Keep an eye on shop workload and staffing, assigning jobs to technicians based on their skills and certifications.
• Work closely with technicians to plan out repairs, set expectations on timelines, and keep things moving.
• Stay in constant communication with the Parts department to ensure parts arrive on time and keep projects on track.
• Oversee daily workflow in the shop to make sure technicians are on top of their tasks.
• Help our Service Estimator prepare accurate estimates by providing key information and updates.
• Review completed ROs to ensure all documentation is in place per company and warranty guidelines.
• Communicate with your team during shift changes to keep everything running smoothly.
• Keep customers informed if there are any changes or delays in the repair process.
• Let the customer and Service Admin team know as soon as repairs are complete.

What We're Looking For:

• High School Diploma or GED
• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• At least 2 years of experience in mechanical, trucking, or dealer service operations (4+ years preferred).
• Solid understanding of Service department operations.
• Basic mechanical aptitude or truck repair experience.
• Freightliner dealership experience and CIC Level I or II training are a big plus.
• Strong time management and communication skills—even when things get busy!
• A knack for organization and problem-solving, with the ability to juggle multiple projects and keep details in order.
• Proven leadership skills and experience managing teams.
• Knowledge of computer operations and MS Office, with a typing speed of at least 30 wpm. Experience with Procede software is a bonus.
• Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER:

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Join our team and be a part of a company that values customer satisfaction and service excellence!

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.