Manager, Business Operations - Investment & Banking Services

We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives.

As the Manager, Business Operations - Investment & Banking Services at True Link, you’ll dive in to lead some of our most critical business projects, from managing top priority compliance initiatives to leading projects to streamline operations and client service processes. You will take ownership of key strategic projects and drive cross-functional implementation to scale our investment advisory business with excellence. This is a unique opportunity to have a real impact on our company and growth!

What You’ll Do

• Manage high-priority growth, operations, and legal/compliance projects for our investment advisory and banking services, driving from conceptualization through to implementation.

• Bring rigor, resilience and efficiency to investment advisory processes; identify risks and inefficiencies, and recommend and implement pragmatic solutions.

• Dive deep into the intricacies of analyses and processes, with an eye on how your insights impact the broader business landscape.

• Turn compliance requirements in our highly-regulated industry into actionable projects and processes. 

• Engage with our clients regularly to implement projects and glean insights from their experience of our products and services

• Collaborate closely with colleagues across Product, Growth, Operations, Compliance, and Client Services. 

Who You Are

• 5+ years focused on business operations or strategy, in management consulting and/or start-ups 

• Fintech experience, specifically in banking or investment management

• Structured thinker and communicator; ability to bring order to chaos, without being overwhelmed by uncertainty

• Fast learner who quickly builds knowledge about a new context, industry, or set of requirements

• Data extraction and analysis experience (SQL, Excel, Python etc.); comfort playing with numbers and making sense of them

• Strong work ethic, persistence, humility and detail-orientation; ability to plan and execute independently

• Strong interpersonal skills and ability to develop great working relationships with True Link colleagues as well as external stakeholders and clients

Why You’ll Love Us

• We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.

• With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more. 

• Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.

• We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.

• We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your own professional development budget, and an awesome vacation package.

• We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in SF and Kingston NY, and we also love our in-person team get-togethers around the country.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team.