Human Resources Manager

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Opportunity:

As the hands-on and go-to HR solution for TrueAccord (TAC), you will help shape a thriving workplace empowering talent through innovative programs, and enhancing leadership effectiveness through consultation and coaching. Your duties include partnering to develop a strategic HR agenda, advising senior management, implementing strategies to support business goals, managing workforce planning, and fostering strong relationships to deeply understand TAC needs. You will manage complex employee relations, ensure legal compliance, oversee immigration, be point-of-contact for employee questions and concerns, coach managers, and lead improvements, which support employee development and engagement. This role requires 6+ years in HR, exceptional communication skills, and is onsite at our Lenexa office, with potential for hybrid work in the future. This role is on the TrueML People team and reports to the VP of People.

• Partner with the broader People Team to develop and drive a strategic HR agenda tailored to the specific needs of your assigned Business Unit (BU).
• Operate as a key advisor and coach to senior BU management, providing strategic HR management advice.
• Promote, communicate, and implement human resources strategies and initiatives within BU.
• Partner with and advise on developing and implementing workforce planning strategies that facilitate the achievement of business goals and enable the cultivation of a high-performing workforce.
• Develop strong relationships and an in-depth understanding of business needs while staying abreast of industry best practices to advise on recruitment, staffing, internal mobility, retention, performance, and team member development strategies.
• Advise management and leadership on resolving routine and complex employee relations situations.
• Reduce legal risks and ensure regulatory compliance by maintaining knowledge of legal requirements relating to HR management.
• Manage internal investigations and oversee the immigration process.
• Liaise with employees and Leave of Absence partner to support leave administration
• Promote utilization of employee self-service tools and connect employees to available resources, including ticketing system and Confluence pages.
• Respond to all BU employee questions, concerns and complaints within a timely manner.
• Coach managers on performance improvement plans and documentation, and conduct investigations as needed.
• Advise on talent identification and proactive performance management, including performance discussions, coaching, counseling, and providing feedback.
• Help client groups utilize L&D programs and identify career development and advancement opportunities that meet their individual and team needs.
• Own onsite orientation and identity verification. 
• Develop line managers in their leadership and management skills.
• Within the BU, lead process improvements, promoting consistency in application across all subsidiaries.
• Oversee HR administration within BU and proactively solution difficult situations.
• Coach, support, and provide feedback to managers and leaders within BU on various People & Talent related issues such as employee relations, performance management, recruiting, job analysis, job descriptions, and compensation.
• Partner with other People and Engagement teams to deliver seamless human resources processes and programs within BU.
• Support leaders in developing robust engagement plans to enhance employee experience within BU.
• Act as a change-agent as the organization continues to reshape itself, helping to manage transitions and transform organizational culture.
• Advise and assist in developing succession plans for key leadership roles to ensure long-term business continuity.
• Additional projects, and other types of initiative support as needed. 

• 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.
• At least 3 years of experience in a call-center or customer service industry.
• Proven track record in managing complex employee relations.
• Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.
• Strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Demonstrated ability to drive initiatives, influence outcomes, and achieve results.
• Ability to quickly establish credibility and rapport with business unit leadership, colleagues, and stakeholders.
• Excellent interpersonal skills, including active listening, coaching, empathy, and handling sensitive matters with tact and professionalism.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• High integrity, confidentiality, and professionalism.
• Strong sense of urgency and ability to work independently.
• Experience engaging with diverse employee groups and adapting communication style to various cultural backgrounds.
• Collaborate with departmental leadership to drive learning and career progression programs.
• Develop job matrices and corresponding compensation frameworks with team leaders.
• Maintain a general understanding of company benefit plans, perks, policies, and procedures.
• Initially onsite with the flexibility to transition to a hybrid role.
• Willingness to undertake ad-hoc projects, learn new skills, and commit to task completion.
• Ability to work with minimal supervision and make time-sensitive decisions.

• Experience with Rippling, Okta, Confluence, Jira, and G-Suite
• Experience working with contingent / BPO workforce 

Benefits, Perks, and Culture

- Everything you need to work remotely

- Unlimited PTO

- Medical/dental/vision insurance

- 401k through Charles Schwab 

- Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 

- Company-paid short-term and long-term disability plus basic life insurance.

- Family-friendly maternity and paternity leave

- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

- Paid time off to do volunteer work in your community.

- Access to the Wellness Coach app for you and 5 family members

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.