Technical Account Manager

​​About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

The Opportunity

As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business.  You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.  Having these attributes will help the team consistently exceed customer requirements.  This role will also require some “On-Call” support duties.

• Provide strategic and tactical client services to complex and high touch clients.
• Understand customer needs and translate this need into strategic solutions and recommendations.
• Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite.
• Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products.
• Work with the engineering team to scope, prioritize, and manage customer requests.
• Demonstrated successes in client communication (written and verbal) from prior work experiences.
• Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences.
• Are the Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products.
• Able to work effectively in a fast-paced environment and take the initiative to learn products quickly.
• Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectationsIdentify opportunities to help expand customer adoption of TrustArc products.

• Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role.
• Strong understanding of technological platforms and web infrastructure.
• Knowledge of online ad serving systems on desktop and mobile is desired.
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug.
• Understanding of technical documentation including product specs and API integrations.
• Intermediate knowledge in Microsoft ExcelAbility to work effectively cross-functionally with Product, Engineering, and Sales.
• Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level).
• A successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner.
• It is highly preferred that the Technical Account Manager has a customer facing background, experience with supporting enterprise level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products.

• Health, Vision, and Dental Care (also available for partner).
• Endless PTO Program.
• 100% Work from Home.
• Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle.
• $2,500 active employee referral program