Lead Product Manager, Retail - job 2 of 2

WHO WE ARE

The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 9,000 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $58 billion annually.

We are the leader in Open Banking Payments, and we’re on a mission to give merchants and consumers a better payment experience through Pay by Bank. For merchants, we deliver payment acceptance at a significantly lower cost than cards. For consumers, we enable them to use their bank accounts at payment methods instead of being held captive by high-interest cards. And it all happens through the security of Open Banking, only with Trustly.

With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more!  Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.

It’s a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, we want to talk to you!

ABOUT THE ROLE

Trustly is seeking a high-energy Lead Product Manager, Retail who is ready to make a big impact as we focus on building a world-class consumer finance proposition. You’ll take ownership and drive this 0-1 product initiative by helping to define the initial market segments, identifying key customer problems we can uniquely solve, and then design, build and launch the MVP. With a focus on consumer fintech payments, you will leverage your extensive experience to deliver a lovable, referable, mobile-first experience.

We are actively searching for individuals who possess exceptional problem-solving skills and thrive on innovative thinking, enabling us to maintain our competitive edge in an industry that is continuously evolving.

WHO YOU'LL WORK WITH

On the Product team, our mission is to provide our customers with cutting-edge payment technologies with best in class user experiences that meet the highest security and compliance standards. Our team is made up of skilled and experienced professionals who are passionate about tech and committed to technical excellence.  

Reporting initially to the CPO, you’ll work closely with our consumer marketing and research teams to understand the target market segments for our Trustly Retail proposition and shape the go-to-market plan. You’ll also lead a cross-functional squad of UX and product engineers to define and deliver the MVP to market. Other parties such as legal and compliance will be key stakeholders along the way. 

• Lead a cross-functional team to design, build, and launch our MVP
• Apply a deep understanding of consumer psychology and behavioral science to understand customer needs and inform product decisions
• Communicate progress to key stakeholders including any required escalations or key changes that impact other parties e.g. operations or risk
• Create key product metrics, monitor performance over time and promote hypothesis-driven experiments to prove the causality of any impact claimed
• Partner with designers to create exceptional mobile-first user experiences
• Work with engineers to test the feasibility and drive end-to-end feature development with a focus on speed while maintaining high quality and security standards
• Collaborate with key functional stakeholders including marketing, operations, risk, and compliance to bring the product smoothly from concept to launch
• Help maintain the product strategy by staying current with the latest trends in payments and UX design with a keen eye on competition
• Use known product frameworks to justify the prioritization of key problem statements
• Promote a writing culture with concise PRDs detailing the WHY in everything we do, justifying decisions with strong customer insight and data
• Be an evangelist for product-led thinking in our company by working collaboratively with the rest of the product design team to shape the culture

• 6+ years of product management with at least 3 years in US consumer fintech driving a product or key feature from 0-1.
• Demonstrate a product management portfolio of exceptionally designed well-adopted user experiences. 
• A strong grasp of mobile and backend technologies. A computer science degree is a plus.
• Proven ability to protect the customer at all costs while working collaboratively with risk and compliance to meet required standards.
• A firm understanding of the capabilities available to product developers on the top mobile & web platforms especially concerning wallets, identity, and payments.
• Experience leading empowered cross-functional teams of UX and engineering talent.
• Demonstrated understanding of consumer psychology and behavioral science, particularly within financial services.
• A data-driven mindset by walking through recent experiments proving claim over any impact created.
• Competence around creating metrics that measure what matters.
• Experience working with product discovery frameworks (e.g. JTBD)

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.

We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.

Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- Flexible spending accounts for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.