Product Manager – Customer Data Platform (CDP)

TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services. The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.

TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.

TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou at www.trustyou.com

We trust you make an impact!

 At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginner’s mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy! 

Position:  Product Manager – Customer Data Platform (CDP)

Location of the role: Germany/Spain/Romania (Remote)

As a Product Manager – CDP at TrustYou, you’ll develop innovative products that revolutionize the use of customer data. You'll have the opportunity to apply your eCommerce knowledge in a dynamic environment and shape a significant product, supported by experienced colleagues from senior management.

At TrustYou, you'll shape a groundbreaking product and advance your career in an exciting industry. If you're ready to take the next step in your professional journey, we'd love to hear from you!

• Product Ownership: Responsible for building and managing an innovative CDP product for the hospitality sector.
• End-to-End Development: Lead the entire product development process from conception to market launch.
• Cross-Industry Application: Apply your eCommerce expertise to the hospitality industry, expanding your professional horizon.
• Innovative Projects: Work on groundbreaking solutions that revolutionize transactional campaigns in hospitality.
• Collaborative Environment: Be part of a team that values open communication, teamwork, and mutual support.
• Skill Enhancement: Opportunities to enhance your skills in product management, marketing automation, and industry-specific knowledge.
• Strategic Impact: Play a crucial role in shaping how hospitality businesses engage with their customers through data-driven insights.
• Recognition: Gain visibility and recognition for your contributions to a high-impact product.

• eCommerce Experience: 1-3 years of experience working with CDP systems such as Segment, Exponea, Bloomreach, or Emarsys.
• Transactional Campaigns Knowledge: Familiarity with executing transactional campaigns using tools like HubSpot, Mailchimp, etc.
• Audience Segmentation Skills: Understanding of audience filtering and segmentation based on customer data (behavior, interests, transactions).
• Hands-on Mentality: Eagerness to dive into projects and implement pragmatic solutions quickly.
• Agile Methodologies: Exposure to agile working methods (Scrum, Kanban) with a desire to deepen your expertise.
• Willingness to Learn: Strong motivation to build industry-specific knowledge in the hospitality sector.
• Analytical Mindset: Ability to analyze data and make data-driven decisions to optimize product features.
• Communication Skills: Excellent verbal and written English communication skills for effective collaboration with cross-functional teams.
• Problem-Solving Attitude: Proactive approach to identifying challenges and developing innovative solutions.
• Ambition to Grow: Desire to take on more responsibility and develop into a senior product management role.

• Working in a global, divers, and collaborative team 
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment 
• On-going career development, training, and coaching
• Six days for learning & development 
• Celebrate in style at our team events (in-person and virtually) 
• Social benefits and perks based on location 

Why TrustYou?

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.