TTech_SASE-ZSCALER Specialist (L2) - Germany

WHAT IS TELEFONICA CYBERSECURTY & CLOUD TECH?

We are a global leading company in digital transformation and the cradle of talent in Cybersecurity and Cloud. In Telefonica Tech we unlock the power of integrating technology.

Innovation and continuous learning define us. We look for new ways of doing things, fresh and innovative ideas, experimenting, having fun and being enthusiastic in what we do. We are techies and we want to improve the world by making it more diverse, sustainable, and cyber-safe.

We work hard so our customers don't have to worry about their risks in digital life. We make security more humane by generating trust and peace of mind.

WHAT DO WE DO IN THE TEAM?

In the Secure Edge unit of Telefónica Cybersecurity & Cloud Tech we manage SSE solutions for our clients.

WHAT WILL YOUR DAY TO DAY BE LIKE?

Your mission will be to manage SSE platforms for Telefónica customers, providing knowledge of the company and acquiring the necessary background to solve problems and contribute initiatives in customer environments.

Activities/responsibilities:

• Help clients implement Zscaler cloud solutions and integrate them into their security operations and existing security solutions.

• Resolve customer support issues (levels 1 and 2) and drive Zscaler operational best practices.

• Manage Zscaler configurations (ZIA, ZPA & ZDX) on the client.

• Prepare service reports

• Reporting and study of new solutions for the client.

• Communication with decentralized support teams in Spain, as well as directly with technology providers through their respective TAMs (Technical Account Managers).

• As a member of the technical office team, you report to and coordinate with the Security manager, who acts as a liaison to the client and establishes the respective priorities in terms of incident solutions and change implementations.

• Customer service is mainly carried out remotely. In very specific cases, a local presence may be required to resolve or resolve an issue of implementation and/or solution of a complex incident with the client.

AND FOR THIS, WE BELIEVE THAT IT WOULD BE IDEAL FOR YOU TO HAVE…

Experience:

• +2 years in SSE environments

• Experience as a consultant in Internet and security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.

Studies/Trainings:

Necessary:

• Zscaler certifications (minimum Administrator, preferably Professional)

Desirable:

• Degree in Telecommunications Engineering, Computer Science or equivalent

• Certifications and/or relevant knowledge of SDWAN services (Fortinet, Viptela, Aruba, Meraki, Palo Alto) and/or SASE services

Technical knowledge:

• Administration of SSE platforms

• Troubleshooting network and navigation problems

• Reporting of incidents

TO PLAY THE ROLE, THE SKILLS THAT WOULD FIT THE TEAM AND THE PROJECT WOULD BE:

• Ease in dynamic environments, ability to interact with clients and stakeholders within Telefónica.
• You set a special focus to the fulfilment of agreed commitments and dates, as well as you like to pay attention to detail and precision when preparing documentation on processes related to the area.

LANGUAGES

• Necessary: English (fluent), German (native or similar level)

• Valuable: Spanish

#Wearediverse #Weencourageequality

We’re proud to be an equal opportunity workplace and employer. In Telefonica Tech we are convinced that a diverse and inclusive team is more innovative, transformative, achieves better results and makes us better. That is why we promote and guarantee the inclusion of all people regardless of race, religion, gender, age, sexual orientation or expression, culture, disability, or any other personal condition.

We want to get to know you!

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