Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Manager, Software Engineering (Platform Operations) image - Rise Careers
Job details

Manager, Software Engineering (Platform Operations)

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

What's New at Tucows

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

As a Manager, Software Engineering (Platform Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements. You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational and engineering excellence.

This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality. Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement.

This is a remote role open to applicants residing in Canada or US. 

Job Duties

  • Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution.
  • Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes.
  • Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes.
  • Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
  • Actively engage stakeholders to identify operational improvements and implement effective engineering solutions.
  • Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability.
  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability.
  • Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience.
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.

Knowledge, Skills and Abilities

  • Strong understanding of software development, system operations, and engineering best practices.
  • Hands-on background on delivering production-ready applications using modern software development practices
  • Background using programming languages such as Go, Python, or Ruby in production-ready environments
  • Ability to communicate complex technical concepts clearly and effectively to various stakeholders.
  • Proficiency in problem analysis, troubleshooting methodologies, and incident management.
  • Experience in developing and improving internal tools, leveraging automation to enhance operational workflows.
  • Strong documentation skills, capable of producing clear operational procedures and knowledge base content.
  • Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact.
  • Commitment to continuous learning and staying up to date with industry trends and emerging technologies.

Qualifications Required

  • Proven experience as an Operations and/or Engineering Manager.
  • Familiarity with IT Service Management (ITSM) principles and best practices.
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with monitoring tools, automation frameworks, and service reliability strategies.

The base salary range for this position is $146,700 - $163,000 USD for US residents OR $140,490 - $156,100 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Average salary estimate

$154850 / YEARLY (est.)
min
max
$146700K
$163000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Join Toyota as a Senior Software Engineer to lead the development of cutting-edge cybersecurity solutions for the connected vehicle landscape.

Photo of the Rise User
Tubi Hybrid San Francisco, California, United States
Posted 2 days ago

Join Tubi's dynamic team as a Staff Software Engineer specializing in Rust, where you'll lead the development of innovative backend solutions.

Photo of the Rise User

Join Arrowstreet Capital as a Front End Developer and play a key role in enhancing web applications that drive investment insights.

Photo of the Rise User
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Mission Driven
Transparent & Candid

As a Software Engineer at Coinbase, you'll help shape the future of trading technology in a dynamic, remote environment.

Photo of the Rise User
Posted 2 days ago

Join Peraton's Cyber Intel Team as a Cloud Software Engineer and contribute to innovative cloud solutions in a collaborative environment.

Gorilla Remote No location specified
Posted 6 days ago

Join Gorilla as a Python Backend Engineer and shape the data platform that empowers energy companies to make smarter decisions.

Photo of the Rise User
Posted yesterday

As a Software Engineering Technical Lead at Anduril, you will guide a team to innovate on pivotal defense technology projects.

Posted 12 days ago

Seeking a proactive Junior Web Developer to design and implement innovative web solutions in a remote setting.

Photo of the Rise User
Collaboration over Competition
Growth & Learning
Work/Life Harmony
Unlimited Vacation
Learning & Development
Social Gatherings
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Mission Driven
Social Impact Driven
Diversity of Opinions
Growth & Learning
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Founded in 1993, Tucows Inc is engaged in providing Internet services. The Company's segments include Domain Services and Network Access Services. The Domain Services segment has over three service offerings, being wholesale and retail domain name...

8 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 16, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!