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Team Lead - Operations

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commerical real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

Job Description

In this new full-time permanent role in our Project Management team based in our Sydney office, you will provide administrative support to a leadership team of 7 Directors and the Finance Manager, helping them with the timely execution of operational tasks & activities, and driving the team’s business systems compliance. 

You’ll also act as the first line of response for team queries such as timesheets, expenses, invoicing, travel, etc., helping triage and guide queries to the right solution. This in turn means you’ll have frequent contact with the corporate support services teams (HR, IT, Finance, Risk & Compliance, etc.). 

While there is some ability to work remotely, we are ideally looking for someone that enjoys being in the thick of things at the office, helping facilitate team culture, social interaction/events, and team cohesion. 

Qualifications

You will likely already have some experience (preferably around 5 years) in an adminstrative support role such as Team/Office Administrator or Office Manager, ideally in a consultancy environment. You’ll be open, engaging, and sociable with people across all levels of the business, building working relationships with leadership teams and staff across all sectors of our business.  

Other characteristics we are looking for: 

  • Approachable, well-organised, innovative, and a strong communicator. 
  • High attention to detail, and a proactive approach to problem solving. 
  • Confidence in communicating with high-level stakeholders. 
  • High level of proven confidentiality and security awareness. 

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

Average salary estimate

$80000 / YEARLY (est.)
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$90000K

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What You Should Know About Team Lead - Operations , Turner and Townsend

Are you a dynamic and organized individual looking for an exciting opportunity in a collaborative environment? Turner & Townsend, a global leader in professional services, is searching for a Team Lead - Operations to join our Project Management team in stunning Sydney, Australia. In this full-time role, you'll make a real impact by providing essential administrative support to a team of 7 Directors and our Finance Manager. You'll help facilitate the smooth execution of operational tasks while ensuring business systems compliance. This role involves answering queries on a variety of topics, such as timesheets, invoicing, and travel, which means you'll constantly engage with internal corporate support teams like HR, IT, and Finance. While there is flexibility to work remotely, we highly value an on-site presence for fostering team culture and social events. Ideally, you have about 5 years of experience in a similar administrative support role, perhaps as a Team/Office Administrator or Office Manager in a consultancy setting. Your strong communication, attention to detail, and proactive problem-solving skills will be key in this position. At Turner & Townsend, we not only prioritize work-life balance but also promote a vibrant workspace where every voice matters. If you're ready to dive in and help us achieve excellence together, Turner & Townsend could be your perfect match!

Frequently Asked Questions (FAQs) for Team Lead - Operations Role at Turner and Townsend
What responsibilities does a Team Lead - Operations at Turner & Townsend have?

As a Team Lead - Operations at Turner & Townsend, you'll handle essential administrative tasks that support a leadership team of Directors and the Finance Manager. Your job includes managing queries related to timesheets, expenses, and travel, while also ensuring compliance with business systems. This role is critical in facilitating communication between the team and various corporate support services.

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What qualifications are required to become a Team Lead - Operations at Turner & Townsend?

To be considered for the Team Lead - Operations position at Turner & Townsend, you should have around 5 years of experience in an administrative support role, ideally in a consultancy environment. Strong communication skills, a proactive approach to problem-solving, and exceptional attention to detail are essential qualities. We also value those who are sociable and can build relationships with stakeholders across the business.

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Is there flexibility to work remotely as a Team Lead - Operations at Turner & Townsend?

Yes, there’s some flexibility to work remotely in the Team Lead - Operations role at Turner & Townsend. However, we highly encourage engagement in the office to foster a sense of team culture, social interactions, and overall cohesion within the team. Your presence will be pivotal in nurturing our collaborative environment.

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What kind of company culture does Turner & Townsend promote for Team Lead - Operations?

At Turner & Townsend, we celebrate a diverse and inclusive culture that values every employee's voice. As a Team Lead - Operations, you will be an integral part of an inspiring and innovative workplace where we focus on achieving work-life balance, career growth, and team cohesion. We believe in a supportive and productive environment where everyone's contributions have a meaningful impact.

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What opportunities for growth are available for the Team Lead - Operations at Turner & Townsend?

As a Team Lead - Operations at Turner & Townsend, you'll have access to numerous opportunities for professional growth and development. We encourage career advancement and provide resources to help you succeed in your role. Learning from experienced leaders in the industry will enhance your skills and open doors to future career pathways within the company.

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Common Interview Questions for Team Lead - Operations
Can you describe your experience in administrative support?

Share specific examples from your past roles, focusing on relevant experiences that showcase your organizational skills and your ability to handle multiple tasks efficiently. Emphasize experiences that relate directly to the responsibilities of a Team Lead - Operations.

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How do you prioritize tasks in a busy work environment?

Discuss your method for evaluating deadlines and importance when organizing tasks. Highlight any tools or strategies you use for maintaining efficiency and effectiveness while ensuring all team members are informed of priorities.

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What strategies do you use for problem-solving?

Provide a structured approach to how you tackle challenges, mentioning examples where you've successfully resolved issues in previous positions. Emphasize your ability to remain calm under pressure and your proactive mindset.

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How would you handle a conflict with a team member?

It's essential to approach conflicts with understanding and emotional intelligence. Describe how you would first listen to the other's perspective, then work collaboratively to find a resolution that respects both parties' views.

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How do you ensure compliance within business systems?

Discuss your understanding of compliance standards and how you have implemented procedures to maintain compliance. Highlight your attention to detail and your proactive approach to identifying areas for improvement.

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What experience do you have in communicating with high-level stakeholders?

Share examples of situations where you effectively communicated with senior staff or directorship. Discuss your strategies for maintaining professionalism and clarity in communications.

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How do you build relationships within a team?

This is a great opportunity to discuss your interpersonal skills. Highlight how you engage with team members, express appreciation, and encourage a positive team culture. Mention examples of team-building activities you've facilitated.

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What tools or software are you familiar with that would aid you as a Team Lead - Operations?

List project management, communication, and administrative tools you have used in past roles. Familiarize yourself with any specific software Turner & Townsend uses, and convey your adaptability in learning new systems.

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Why are you interested in the Team Lead - Operations role at Turner & Townsend?

Express your enthusiasm for Turner & Townsend's values and mission. Discuss how the role aligns with your skills, career aspirations, and your desire to contribute to impactful projects.

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How do you maintain confidentiality in your work?

Emphasize your understanding of data privacy and confidentiality protocols. Share practices you follow to safeguard sensitive information in your daily tasks, ensuring you contribute to a trustworthy work environment.

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At Turner & Townsend you’ll join an ambitious global team committed to making a difference to the most exciting projects and programmes happening around the world. If you bring your talent, enthusiasm and determination, we’ll help you realise you...

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Full-time, hybrid
DATE POSTED
April 18, 2025

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