Application Support Engineer

Turning Point Global Solutions LLC (TurningPoint) is seeking a talented and motivated Application Support Engineer to join our dynamic team! This role offers a unique opportunity to work on innovative software solutions, collaborate with top industry professionals, and grow your skills in a supportive environment. If you are passionate about software development, cloud technologies, and ensuring seamless application performance, we want to hear from you!

Location:  TurningPoint headquarters in Rockville, MD with hybrid option. 

What You’ll Do

As an Application Support Engineer, you will be part of a team responsible for:

- Collaborating with Product Management team to develop, maintain, and support a large enterprise resource planning (ERP) application.

- Working closely with the product engineering team, and product delivery teams to provide seamless production support.

-Troubleshooting and resolving application issues, identifying root causes, and deploying quick solutions.

- Delivering innovative enhancements to improve application performance, security, and maintainability.

- Implementing security measures through regular vulnerability assessments and risk management.

- Setting up and maintaining continuous integration (CI), continuous deployment (CD), and continuous monitoring pipelines.

- Preparing and submitting deployment packages, including application builds and all associated documentation.

- Supporting application deployments in both on-premises and AWS cloud environments.

- Implementing AWS infrastructure as code (IaC) and optimizing cloud costs.

- Developing standard operating procedures and running books for streamlined operations.

- Ensuring compliance with security benchmarks, including CIS and DISA STIGs.

- Assisting in achieving compliance with federal IT standards, including FISMA and FedRAMP.

- Performing vulnerability and compliance scans, analyzing results, and ensuring adherence to cloud governance models.

What We’re Looking For

To thrive and excel in this role, candidate is expected to have:

Required Skills:

- 4+ years of experience with a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related engineering field.

- Ability to obtain and maintain a U.S. Secret Level Security Clearance.

- Experience providing production and deployment support for a web-based Enterprise Java application with excellent debugging abilities.

- Demonstrated experience in software development using Java, JSP, SQL, XML, JavaScript, JQuery, Spring, Hibernate, and ETL technologies.

- Hands-on experience with Oracle, Postgres, and MySQL databases in writing DDL/DML scripts, troubleshooting, performance tuning, and ability to ingest and analyze large data sets.

- Experience with Jenkins Automated Build Tools and Static Code Analysis Tools (e.g. OWASP Zap, dependency-check, FinsBugs, PMD, and SonarQube).

- Maintenance and operation experience with WildFly or JBoss Application server. 

- Strong Unix/Linux experience (Shell Scripts, Advance Unix Commands, Monitoring tools)

- Excellent oral and written communication skills.

- Willing to work evening, weekend, and/or night shift as part of production support team.

Preferred Skills:

- Oracle Certified Java Programmer certification.

- Experience with NoSQL databases like MongoDB.

- Experience working on AWS cloud services (AWS certification is a plus!).

- Knowledge of FISMA, FedRAMP compliance, and NIST 800-53 security controls.

- Experience integrating SAML-based Single Sign-On with Active Directory.

- Experience with GSA telecom contracts, telecom carrier web portals, and carrier service ordering.

- Familiarity with Data Analytics, AI/ML models and Blockchain technologies.

What’s In It For You?

- We understand that our team members are our greatest asset. That’s why we offer:

- Competitive salary with annual performance bonus, and annual merit increases.

- Comprehensive health benefits fully funded by the company for employees.

- 401(k) retirement plan with company match.

- Paid time off plus holidays.

- Professional development opportunities.

- A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $78,000 to $108,000.  This range is a general guideline only as compensation decisions are based on relevant experience and qualifications. 

Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC(https://www.tpgsi.com):

TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.

We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals.

Our services include software development, software integration, business process outsourcing, and professional services. 

Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner. 

TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.

This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.