Software Engineer, Infrastructure (Cloud)

Who we are

We’re a fast-moving, diverse team pushing the frontiers of artificial intelligence. At Twelve Labs, our mission is to help developers build programs that can see, listen, and understand the world as we do by bringing the world’s most powerful video understanding infrastructure to market. As a part of achieving this mission, we are building foundation AI models that can accurately and instantly search exact moments within petabytes of video archives, generate coherent text summaries of videos, perform prompt-based video generation, and many more. The Twelve Labs platform provides access to its Large Visual Language Models (VLMs) through a suite of APIs that are trained on massive video datasets and learn to understand the meaning and context behind the visuals, conversations, and sounds within videos.

Twelve Labs recently raised $17M in seed funding, recognized as one of CB Insights’ AI 100 companies within a year of its founding, and secured a massive compute resource through partnering with Oracle. We are hyper focused on delivering the Twelve Labs platform to our customers so they can build video understanding into their products and power dream features they could have only imagined.

Part of the pathway to our rapid growth has been paved by the outstanding group of people united by the company’s mission. Beyond prominent venture capital firms such as Index Ventures and Radical Ventures, the Twelve Labs mission is backed by category building luminaries like Fei-Fei Li (Stanford HAI), Silvio Savarese (Salesforce), Oren Etzioni (AI2), Alexandr Wang (Scale), Lukas Biewald (W&B), Jack Conte (Patreon) and more.

We are committed to creating a diverse and inclusive work environment where our team members can bring their full selves to work, bring out their potential, and most importantly, thrive together. We welcome kind, brilliant, and open minded people from all walks of life to our team. If joining this mission speaks to you, we encourage you to apply!

About the Role:

As a Software engineer, Cloud Infrastructure at Twelve Labs, you will play a pivotal role in designing, implementing and maintaining our cloud infrastructure platform. As the platform matures, this will be the foundation impacting all engineering team members at Twelve Labs. You will work closely with our cross functional teams to ensure scalability, reliability and security of our cloud based systems. This is an exciting opportunity to be part of a dynamic team and contribute to the growth and success of our AI-driven products. The ideal candidate will have extensive experience with cloud technologies, strong problem solving skills and a curiosity for staying up to date with new and emerging technologies.

• Take part in the design, implementation and management of Twelve Labs cloud and on-premise solutions
• Leading the build of single tenant architecture to accommodate enterprise customers on different cloud vendors
• Architect Infrastructure as Code (IaC) using technologies such as Pulumi, Terraform, Ansible with mature CI/CD pipelines
• Contribute to existing architecture and optimization of a highly utilized cloud infrastructure, ensuring scalability, security and efficiency 
• Champion best practices in security and compliance, ensuring our infrastructure is resilient against threats and aligned with industry standards, safeguarding customer data and trust in our platform
• Ensure documentation for installation and troubleshooting
• Collaborate with cloud service providers to ensure the infrastructure is designed for optimal performance  

• Bachelor's or advanced degree in Computer Science, Engineering, or related technical field.
• 5+ years of hands-on infrastructure deployment experience on AWS, Azure, GCP or any other cloud
• Deep knowledge of cloud infrastructure including Kubernetes, AWS, or Infrastructure as Code.
• Excellent communication and interpersonal skills.
• Participate in developing a strong culture of best practices within the team.
• Strong analytical and problem-solving skills, with attention to detail and the ability to navigate complex technical challenges.

• Experience building Machine Learning solutions in the cloud
• Prior exposure building and operating a large-scale cloud-based infrastructure
• Experience developing infrastructure or applications with Go
• Experience in building and maintaining services on air-gapped environments
• Exposure to monitoring tools such as Prometheus, Grafana, EFK stack, etc.

Even If there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

We welcome applicants from all walks of life and are committed to equal opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

🤝 An open and inclusive culture and work environment.

🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

🦷 Full health, dental, and vision benefits

✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.

🏙 Remote-flexible, offices in San Francisco and Seoul and coworking stipend

🛂 VISA support (such as H1B and OPT transfer for US employees)