Job details

IT Support Engineer L1

Twilio is looking for an IT Support Engineer L1 to resolve technical issues and provide essential support to users as part of their customer-centric team. They seek candidates who embody Twilio's values.

Skills

Excellent communication skills
Proficiency in endpoint security standards
Strong customer service and critical thinking skills
Experience with ticketing systems

Responsibilities

Perform hardware/software troubleshooting
Manage end-to-end ticket processes
Provide empathetic customer support
Assist with new hire onboarding
Contribute to the IT Services knowledge base
Monitor servers and process events

Education

Relevant education in a technology field

Benefits

Generous time-off
Healthcare
Retirement savings program

To read the complete job description, please click on the ‘Apply’ button

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