Job details
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IT Support Engineer L1
Twilio is looking for an IT Support Engineer L1 to resolve technical issues and provide essential support to users as part of their customer-centric team. They seek candidates who embody Twilio's values.
Skills
- Excellent communication skills
- Proficiency in endpoint security standards
- Strong customer service and critical thinking skills
- Experience with ticketing systems
Responsibilities
- Perform hardware/software troubleshooting
- Manage end-to-end ticket processes
- Provide empathetic customer support
- Assist with new hire onboarding
- Contribute to the IT Services knowledge base
- Monitor servers and process events
Education
- Relevant education in a technology field
Benefits
- Generous time-off
- Healthcare
- Retirement savings program
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$30,000/yr - $50,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 14, 2024
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