Twilio is looking for an IT Support Engineer L1 to resolve technical issues and provide essential support to users as part of their customer-centric team. They seek candidates who embody Twilio's values.
Sign up for our
weekly newsletter
of fresh jobs
Skills
Excellent communication skills
Proficiency in endpoint security standards
Strong customer service and critical thinking skills
Experience with ticketing systems
Responsibilities
Perform hardware/software troubleshooting
Manage end-to-end ticket processes
Provide empathetic customer support
Assist with new hire onboarding
Contribute to the IT Services knowledge base
Monitor servers and process events
Education
Relevant education in a technology field
Benefits
Generous time-off
Healthcare
Retirement savings program
To read the complete job description, please click on the ‘Apply’ button
Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.