Job details

Personalized Support Expert 3

Twilio is seeking a Personalized Support Expert to join their global team and provide friendly, professional customer service by addressing and resolving complex technical issues.

Skills

Strong technical skills
Diplomatic communication
Customer service
Troubleshooting technical issues
Time management

Responsibilities

Address customer issues and provide feedback to Product and Engineering teams
Collaborate with customers and partners to resolve complex problems
Communicate technical issues effectively via various mediums
Assist customers as needed, potentially requiring irregular shifts

Benefits

Competitive pay
Generous time-off
Parental and wellness leave
Healthcare
Retirement savings program
Varied offerings by location

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By Twilio

Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.

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