Job details

Technical Account Manager 4 - job 2 of 2

Twilio is seeking an experienced Technical Account Manager to provide top-tier support for strategic customers in North America. This role involves resolving complex technical problems, providing proactive guidance, and collaborating with the Product and Engineering teams for continuous improvement.

Skills

Good knowledge of RESTful technology
Broad capabilities in troubleshooting server-side and client-side code
Skilled in troubleshooting network connectivity issues
High competency in communicating technical issues to diverse audiences
Advanced time management and task prioritization skills

Responsibilities

Address customer issues and provide feedback to internal teams
Provide proactive insights and guidance based on Twilio product expertise
Collaborate with customers' developers and support personnel to resolve complex problems
Analyze customer trends and drive improvements in support processes

Education

6 to 10+ years of relevant experience
Good knowledge of RESTful technology
Previous work with APIs

Benefits

Generous time-off and parental leave
Healthcare benefits
Retirement savings program
Opportunities for volunteering and donations
Equity plan and corporate bonus plan eligibility

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