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Technical Account Manager 4 - job 2 of 2
Twilio is seeking an experienced Technical Account Manager to provide top-tier support for strategic customers in North America. This role involves resolving complex technical problems, providing proactive guidance, and collaborating with the Product and Engineering teams for continuous improvement.
Skills
- Good knowledge of RESTful technology
- Broad capabilities in troubleshooting server-side and client-side code
- Skilled in troubleshooting network connectivity issues
- High competency in communicating technical issues to diverse audiences
- Advanced time management and task prioritization skills
Responsibilities
- Address customer issues and provide feedback to internal teams
- Provide proactive insights and guidance based on Twilio product expertise
- Collaborate with customers' developers and support personnel to resolve complex problems
- Analyze customer trends and drive improvements in support processes
Education
- 6 to 10+ years of relevant experience
- Good knowledge of RESTful technology
- Previous work with APIs
Benefits
- Generous time-off and parental leave
- Healthcare benefits
- Retirement savings program
- Opportunities for volunteering and donations
- Equity plan and corporate bonus plan eligibility
To read the complete job description, please click on the ‘Apply’ button
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$92,800/yr - $136,500/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 11, 2024
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