Technical Program Manager - job 3 of 4

See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager, Automation PMO.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to drive the most strategic projects that power our operations organization at Twilio. Our Automation PMO team is expanding to ensure we have the best talent using data-backed insights from which to drive our strategic initiatives. We are seeking a high-performing Technical Program Manager to join Twilio’s Automation PMO team. In this role, you will lead and deliver the most strategic initiatives that are integral to our automation strategy for our Operations teams. As our business grows and we seek to deliver a best-in-class customer experience, we need a program manager to own a portfolio of automation projects.

Responsibilities

In this role, you’ll:

• Partner on the end-to-end project lifecycle, ensuring timely and successful delivery of technical deliverables for automation initiatives
• Collaborate with cross-functional teams to define project scope, objectives, and technical requirements
• Directly interface with Engineering teams to ensure resource allocation alignment with project timelines and deliverables
• Act as the primary point of contact for all technical aspects of the project, serving as the proxy for engineering in stakeholder engagements
• Possess a deep understanding of the project from both business and technical perspectives to assist engineers in developing solutions and addressing questions from stakeholders and engineering teams
• Collaborate closely with the Project Manager to ensure all technical aspects are included in documentation such as Business Requirements Documents (BRDs), rollout plans, Technical Blueprints and status updates.
• Escalate gaps on engineering priorities to project team and escalate to leadership, as needed
• Extensive experience leading User Acceptance Testing (UAT) sessions, including planning, coordination, and execution
• Foster a collaborative team environment, promoting transparency, and ensuring continuous improvement through agile practices

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in technical project management, demonstrating the ability to lead and deliver complex projects autonomously
• Extensive experience facilitating and participating in agile ceremonies, such as sprint planning, daily stand-ups, sprint reviews, and retrospective
• Skilled in creating test plans, scenarios, and scripts, as well as managing feedback and reporting results to project teams
• Proven ability to thrive in dynamic, fast-paced environments, adept at driving results through effective collaboration and teamwork
• Experience in facilitating communication between business and technical teams to ensure alignment with the overall business goals and objectives
• Demonstrated success in navigating complex organizational structures, leveraging interpersonal skills to build consensus and drive projects forward

Desired:

• PMP or another program management certification
• SCRUM certification 
• Experience in fast-paced operations or PMO team in a software company

Location

This role will be based in the US - Tier 3, fully remote. Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to drive the most strategic projects that power our operations organization at Twilio. Our Automation PMO team is expanding to ensure we have the best talent using data-backed insights from which to drive our strategic initiatives. We are seeking a high-performing Staff Program Manager to join Twilio’s Automation PMO team. In this role, you will lead and deliver the most strategic initiatives that are integral to our automation strategy. As our business grows and we seek to deliver a best-in-class customer experience, we need a program manager to own a portfolio of automation projects.

Responsibilities

In this role, you’ll:

• Manage end-to-end project lifecycle, ensuring timely and successful delivery of automation initiatives
• Collaborate with cross-functional teams to define project scope, objectives, and requirements
• develop and execute project plans, ensuring alignment with organizational goals
• Drive the implementation of generative AI and machine learning solutions, contributing to the advancement of our automation capabilities
• Define goals, create milestones and deliverables and socialize tactical plans across a large number of teams with dependencies on partners in other organizations .
• identify and confirm key program components and roles to set up a program for success, delegating to project managers as part of managing programs with many projects and workstreams 
• Escalates gaps on priorities across organizations and escalates to leadership, as needed

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in project management, demonstrating the ability to lead and deliver complex projects autonomously
• Strong understanding of automation strategies and technologies, with a focus on generative AI and machine learning applications.
• Exceptional communication skills to engage and align with diverse stakeholders.
• Ability to adapt to a fast-paced environment and drive results through collaboration, a Bar Raiser when it comes to influencing without authority to gain commitment on deliverables
• Experience kicking off new programs from initiation and creating new templates and guidance, as needed

Desired:

• PMP, or another program management certification
• Experience in fast-paced operations or PMO team in a software company

Location

This role will be based in the US - Tier 3, fully remote. Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $92,800- $116.000 USD.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com