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IT Support Specialist

Twist Bioscience is seeking an IT Support Specialist to provide world-class support to its employees. This role involves troubleshooting hardware and software issues, ensuring customer satisfaction, and contributing to IT projects in a fast-paced environment.

Skills

Knowledge of Microsoft and Apple operating systems
Experience with IT Service Management and ITIL
Solid troubleshooting skills
Excellent customer service

Responsibilities

Troubleshoot and resolve IT issues for employees
Monitor and triage incoming support tickets
Provide support for Mac, PC, and mobile devices
Assist with IT onboarding and offboarding processes
Maintain documentation for IT procedures

Education

Bachelor's degree in IT or related field preferred

Benefits

Bonus opportunities
Equity options
Generous benefits package

To read the complete job description, please click on the ‘Apply’ button

Twist Bioscience Glassdoor Company Review

3.3

Twist Bioscience DE&I Review

No rating

CEO of Twist Bioscience

Emily Leproust

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By Twist Bioscience

We make DNA, with precision at scale.

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FUNDING

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Biotech & Pharmaceuticals

TEAM SIZE

LOCATION

Hybrid, based in San Francisco, CA

SALARY RANGE

$48,000/yr - $64,400/yr

EMPLOYMENT TYPE

Full-time, on-site

DATE POSTED

October 11, 2024

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