Senior UX Researcher (Vietnam based)

TymeX – About us

TymeX is the technological and operational arm of a larger entity called TymeGroup. We research, design and develop software for our business units based in South Africa, Philippines and APAC in the fin-tech world. We currently have a bank licence in South Africa, The Philippines, and expanding fast in Vietnam.

The role

We seek a talented and enthusiastic Senior UX Researcher. This role will be based in Ho Chi Minh City, Vietnam, with occasions to travel abroad.

As a Senior UX Researcher specializing in both quantitative and qualitative research, you will play a pivotal role in shaping the user experience of our products across our global market. You’re expected to conduct a variety of cross-cultural research methods while working close with designers, product managers, and business owners.

The key responsibilities

• Plan, design, and conduct primary user research using qualitative and quantitative methods such as moderated and unmoderated usability testing, in-depth interviews, field studies, and surveys.
• Collaborate with cross-functional teams to identify research goals, develop research plans, and translate findings into actionable insights.
• Analyze and synthesize research findings to inform the product design and development team, gather insights to inform and validate design decisions and identify areas for improvement. 
• Synthesize research findings into compelling narratives and presentations for key stakeholders, advocating for the user’s perspective at every stage of the design process.
• Stay updated on UX trends, best practices, and emerging research methodologies.
• Collaborative mindset, who can educate non-researchers about the value of different research methodologies.
• ‘Just do it’ attitude – able to self-overcome issues and get things done.
• Above all, you must be a truly passionate researcher with a user-centered mindset.

• At least 6+ years of relevant experience in conducting UX research

• Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Communications Research, Statistics, Economics, or any related field
• Experience conducting in-depth interviews and moderated usability testing
• Experience conducting unmoderated usability testing, survey design, and descriptive statistics
• Strong analytical skills with the ability to translate research findings into actionable insights.
• Can fluently speak in English and Vietnamese
• Experience with research tools such as Figjam, Figma, Maze, Survey Monkey, Mix Panel, Optimizely etc.

• Career progress advantages and continuous learning
• Leadership opportunities in a growing UX Research practice
• A competitive salary and benefits package
• International working environment and agile culture
• We have a hybrid working model, part in the office, part remote from everywhere.
• Overseas travel opportunities for training and work purposes.
• Learning opportunities with paid seminars, conferences, and courses – we are keen on internal talent development.
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• Meal and parking allowance are covered by the company.
• Full benefits and salary rank during probation.
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development.
• Internal Hackathons and company's events (team building, coffee run, blue card...)
• Work-life balance 40-hr per week from Mon to Fri.