UAS Operations Specialist

The Team

We are seeking a Specialist UAS Operations to join American Tower’s U.S. Tower division’s Network Operations team. The Network Operations team monitors and maintains the Company’s U.S. assets, supporting frontline representation in the field and strategic programs. Day to day you will provide technical support for American Tower’s drone operators (“Operators”). As a Specialist, UAS Operations, you will partner cross-functionally to solve technical issues, track global software defects, and identify training opportunities.

What You Need to Succeed

• High school diploma or equivalent required; Bachelor’s degree preferred.
• A minimum of 2 years of UAS industry experience or equivalent required.
• FAA UAS Part 107 Operators Certificate required.
• Basic understanding of remote sensing and photogrammetry preferred.
• DJI flight platform experience preferred.
• Two years of technical issue tracking and resolution experience preferred.
• Approximately 10% travel may be required in support of the position’s responsibilities.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

What You Can Offer Us

• Provide end-to-end support for issues via phone, email, and instant messenger; perform triage, open tickets, and utilize UAS knowledge to resolve delayed or failed drone flights due to issues reported by Operators.
• Document problems including steps taken, diagnostic results, and escalation and repair information.
• Assist with enhancing and creating new UAS Mission Control Center Processes and procedures.
• Analyze trouble tickets and maintenance logs and identify trends leading to canceled and interrupted missions including weather, policy, software and firmware defects, hardware deficiencies, and training opportunities.
• Assist with testing UAS hardware and software to aid in evaluating and developing product, software, and firmware releases.
• Facilitate RMA, maintenance, and inventory management processes.
• Assist management with evaluating situational issues (airspace evaluations, flights over people, encroachments, weather) to advise Operators on continued flight operations.
• Approximately 20% of the time the role will be performed outside of a conventional office environment.
• Other duties as assigned.