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Lab Support Technician II- Lab Support Services

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Closing Date:

04/24/2025


Type of Position:

Clinical Staff - Medical Ancillary Support


Job Type:

Regular


Work Shift:

Sponsorship Available:

No


Institution Name:

University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.


Department:

ICE | LPSL Laboratory Support Services


Department's Website:


Summary of Job Duties:

The Lab Support Technician II provides intermediate-level technical support to laboratory operations by performing routine and moderately complex tasks related to equipment maintenance, sample preparation, inventory management, and compliance with safety and quality standards.


Qualifications:

Minimum Qualifications:

  • High School diploma or GED equivalent and two (2) years of experience as a Lab Tech or Assistant in a Clinical Laboratory or 60 hours of completed higher education in a health sciences programs

Preferred Qualifications:

  • Ability to follow oral instruction, read and write.
  • Computer/basic keyboard skills.
  • Telephone etiquette skills.
  • Must have excellent customer service skills.


Additional Information:

Responsibilities:

  • Receives specimens from all sources and verifies that each specimen has proper collection and labeling
  • Verifies that each test is received in the correct tube type.
  • Sorts all specimens and place them in the proper racks to be received.
  • Load racks on the appropriate automation line to be received in and tested.
  • Scan specimens into the EPIC system and re-label the specimens as needed.
  • Enter order into EPIC through requisition entry for all outside institutions.
  • Process add-on test.
  • Answers phone calls concerning results, faxing reports, specimen collection and ordering test.
  • Processes timed urine specimens.
  • Reconciles packing list.
  • Process Reference, VA and ACH specimens as needed.
  • Process mail-in specimens.
  • Scan requisitions received with labs from institutional accounts into EPIC.
  • Schedule could change due to staffing issues with a two weeks notice.
  • Assure that all tasks are completed for shift.
  • Ensure all policies and procedures are followed.
  • Address all patient/specimen problems as needed.
  • Consult with the Laboratory Supervisor or Pathologist for guidance when handling problem situations.
  • Fill out all Safety Intelligence reports and deliver to the Core Lab Manager.
  • Communicate all pertinent information to the oncoming senior tech and Supervisor.
  • Assist with training new LSTs including signing off on competencies.
  • This position is required to work a fluid schedule when needed.
  • Performs other duties as needed.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Occasionally

Walk: Frequently

Bend, crawl, crouch, kneel, stoop or reach overhead: Occasionally

Lift and carry weight: 25 lbs

Push and pull weight :25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment : Inside Medical Facility Environment

Noise Level : Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: Biological, Chemical, Dust, Electrical, Fumes/Gases/Odors, Radiation, Sharp objects/tools


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

Resume


Optional Documents:

Proof of Veteran Status


Special Instructions to Applicants:


Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Substance Abuse Testing


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Walking


Frequent Physical Activity:

Talking


Occasional Physical Activity:

Lifting, Sitting


Benefits Eligible:

Yes

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Lab Support Technician II- Lab Support Services, UASYS

Join the University of Arkansas for Medical Sciences (UAMS) as a Lab Support Technician II in Little Rock, and become a vital part of our dynamic Laboratory Support Services team! In this engaging role, you'll be immersed in the wonderful world of laboratory operations, where you'll get to apply your technical skills while supporting our commitment to quality patient care. Your day-to-day responsibilities will involve receiving specimens, verifying their collection and labeling, managing inventory, and performing essential tasks related to equipment maintenance. You will find that every day brings new challenges, from scanning specimens into our EPIC system to communicating with our dedicated team and adapting to the fluid scheduling of our lab. With a focus on safety and compliance with health standards, your contribution will help ensure the efficient processing of all specimens. Your background in clinical laboratory operations, whether through formal education or hands-on experience, will allow you to thrive in this role. At UAMS, we believe in fostering an environment of growth and collaboration, directly impacting patient outcomes across Arkansas. Plus, as a member of UAMS, you’ll enjoy an array of benefits, including health plans, education discounts, and retirement contributions. Become a part of an institution that values excellence in teamwork and diversity. Apply now for a rewarding opportunity as a Lab Support Technician II and help us improve lives—one specimen at a time!

Frequently Asked Questions (FAQs) for Lab Support Technician II- Lab Support Services Role at UASYS
What qualifications do I need to apply for the Lab Support Technician II position at the University of Arkansas for Medical Sciences?

To apply for the Lab Support Technician II position at the University of Arkansas for Medical Sciences, candidates must have a high school diploma or GED equivalent, along with at least two years of experience as a Lab Technician or Assistant in a Clinical Laboratory. Alternatively, candidates can qualify with 60 hours of completed higher education in a health sciences program. Preferred qualifications include strong communication skills, basic computer skills, and excellent customer service abilities.

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What are the main responsibilities of a Lab Support Technician II at UAMS?

As a Lab Support Technician II at the University of Arkansas for Medical Sciences, you will be responsible for a range of important tasks, including receiving and verifying specimens, sorting them for processing, using the EPIC system for inventory management, and ensuring compliance with safety and quality standards. You'll also handle communication related to test results and assist in training new team members, all while working in a dynamic laboratory environment.

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What benefits can I expect as a Lab Support Technician II at UAMS?

The University of Arkansas for Medical Sciences offers a comprehensive benefits package for Lab Support Technician II positions. Team members can access various health services, including medical, dental, and vision plans. Additional benefits include generous holiday, vacation, and sick leave, as well as retirement contributions matched by UAMS, educational discounts for staff and dependents, and development opportunities within a culture that promotes teamwork and diversity.

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How important is customer service in the Lab Support Technician II role at UAMS?

Customer service is a critical component of the Lab Support Technician II role at the University of Arkansas for Medical Sciences. As you'll often answer phone calls regarding test results and specimen collection, it's vital to maintain professionalism and clarity in communication. Your role directly impacts patient care, so strong customer service skills contribute to a positive experience for patients and healthcare partners alike.

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What are the working conditions for a Lab Support Technician II at UAMS?

The working conditions for a Lab Support Technician II at the University of Arkansas for Medical Sciences involve being in an indoor medical facility environment. You'll be engaged in tasks that may require standing for extended periods and handling biological and chemical materials. Safety protocols must be strictly followed, as well as adherence to procedures to maintain the integrity of lab operations.

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Common Interview Questions for Lab Support Technician II- Lab Support Services
Can you describe your experience in a laboratory setting?

When answering this question, provide specific examples from your past roles, particularly focusing on your technical skills and the types of tasks you performed. Mention any experience with specimen handling or equipment maintenance, emphasizing your familiarity with safety compliance and laboratory protocols.

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How would you handle a situation where a specimen is improperly labeled?

For this question, you should demonstrate your problem-solving skills. Explain the steps you would take to investigate the issue, communicate effectively with your team, and ensure that the specimen is corrected. Highlight your attention to detail and commitment to maintaining quality standards.

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What software or systems have you worked with in a laboratory environment?

Talk about your familiarity with laboratory information systems, specifically mentioning any experience with EPIC or similar software. Discuss how you used these systems for inventory management, specimen tracking, or data entry, showcasing your technical literacy and adaptability.

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How do you prioritize your tasks in a busy lab environment?

Describe your approach to prioritization by explaining how you assess urgency and importance. Give examples of how you've successfully managed multiple tasks in the past, focusing on your organizational skills and the importance of teamwork in meeting deadlines.

Join Rise to see the full answer
Why do you want to work as a Lab Support Technician II at UAMS?

This is an opportunity to express your genuine interest in the role. Discuss UAMS's values, such as teamwork and dedication to improving patient care. Explain how your skills and goals align with the mission of the institution and why you would be a good fit.

Join Rise to see the full answer
What safety protocols do you follow in the laboratory?

You should outline key safety protocols you’ve adhered to in past positions, such as proper handling of biological materials, use of personal protective equipment, and emergency procedures. Mention how you stay informed of safety standards and contribute to maintaining a safe working environment.

Join Rise to see the full answer
Can you provide an example of a time you improved a process in your previous job?

Detail a specific scenario where you identified a challenge and implemented a solution that enhanced efficiency or quality in laboratory operations. This could involve streamlining workflows, improving inventory management, or enhancing communication processes.

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How do you handle stress and pressure in the workplace?

Demonstrate your resilience by discussing strategies you use to manage stress effectively. This could include time management techniques, maintaining a positive attitude, or leaning on team support during busy periods, showing that you approach stress with a solution-oriented mindset.

Join Rise to see the full answer
What qualities do you think are essential for a successful Lab Support Technician II?

List qualities such as attention to detail, strong communication skills, technical proficiency, teamwork, and adaptability. Explain how these attributes enable Lab Support Technicians II to excel in their job responsibilities and positively impact patient care.

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How would you communicate with other lab staff and healthcare professionals regarding specimen-related issues?

Discuss your approach to clear and effective communication, including using specific language relevant to laboratory operations and fostering professional relationships with your colleagues. Emphasize the importance of collaboration to resolve issues efficiently and maintain workflow.

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EMPLOYMENT TYPE
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DATE POSTED
April 14, 2025

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