Partner Manager, Uber Direct

About The RoleUber Direct enables merchants to unlock last mile delivery for their customers via their app or website.O ur Merchant Partners are critical to the success of Uber, and we need a strong, dedicated Partner Manager to support and grow their business on our Specialized Delivery Vertical. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners.We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of your partners.You will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.What You'll Do• Own and manage a portfolio of top partners; focus on growing their business, improving their operations and making them advocates• Assist with expansions, rollouts, and new partner initiatives to drive growth• Set and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context• Work cross functionally with internal teams to identify and drive growth opportunities• Engage with your portfolio to understand opportunities for our product team to build better features and products• Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner• Lead cross-functional improvements in order to ensure we have the best customer experience in the industry• Collaborate with leadership to set organizational strategy, and rapidly execute against it.• Travel up to 20% per quarter surrounding recurring Business Reviews / Partner syncs as neededBasic Qualifications• 4+ years experience in customer success or account/partner management• 2+ years of strategic relationship management experience• Knowledge of CRM software like Salesforce (or related software)• BA/BS DegreePreferred Qualifications• Previous restaurant, retail, last mile logistics, and or RX delivery experience• Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills• Tableau and Salesforce experience• Someone who thrives in a fast past, quickly evolving environment• Experience with developing Growth + Operational initiatives• Strong use of insights and data-driven decision making to inform the sales process• Someone who thrives in a fast-paced, quickly evolving environment• Experience managing large enterprise accounts• Highly creative; passion to change and revolutionize the delivery industryFor Chicago, IL-based roles: The base salary range for this role is USD$99,000 per year - USD$110,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$99,000 per year - USD$110,000 per year. For New York, NY-based roles: The base salary range for this role is USD$110,000 per year - USD$122,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$110,000 per year - USD$122,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.